• Job Description

  Req#: 27355BR
  Publix is able to offer virtual/remote employment for this position in the following states: FL, GA, AL, TN, SC, NC, VA, KY.
  
  Our ServiceNow Developer will provide operational and end-user support for the Service Catalog of products within the fully integrated ITSM solution. This person is responsible for configuring and developing applications and processes using standard ServiceNow scripts and tools. This position requires strong knowledge and experience with Information Technology Infrastructure Library (ITIL) processes, Configuration Management, and IT Operations Management (ITOM) procedures.
  
  Further duties will include:
  • Contribute at an advanced level to the enhancements and on-going operation of ServiceNow
  • Provide long-term oversight to ensure continuity and integration for Incident Management, Request Management, Change Management, and CMDB modules as well as provide oversight as I/S integrates additional functions into the platform
  • Contribute to ongoing design and development efforts related to the ServiceNow platform and integrations
  • Automate legacy processes using available ServiceNow workflows and best practices
  • Assist in analyzing and resolving configuration issues promptly including, but not limited to, Service Catalogs, Workflows and Reporting
  • Work closely with the business areas and application support teams to improve business processes
  • Maintain a consistently large, and often dynamic workload
  • • 7+ years of software engineering experience
    • ServiceNow Certified System Administrator
    • ServiceNow Certified Developer
    • ITIL certification or general knowledge in v3 or higher
    • Experience migrating individual ITSM products (Incident Management, CMDB, Change Management, and Request Management) into ServiceNow
  • Bachelor’s Degree in Computer Science or a related analytical field or equivalent experience
  • 5 years of software engineering experience
  • 5 years of experience analyzing complex business problems and translating business requirements into technology solutions that factor in system performance, usability, quality, cross-system interdependencies and scalability
  • 5 years of experience developing on the ServiceNow platform
  • 2 years of experience working with Software Development Lifecycles (SDLC) and Agile project methodologies
  • 2 years of experience supporting relational database systems
  • Available to work after hours and weekends
  • • 7+ years of software engineering experience
    • ServiceNow Certified System Administrator
    • ServiceNow Certified Developer
    • ITIL certification or general knowledge in v3 or higher
    • Experience migrating individual ITSM products (Incident Management, CMDB, Change Management, and Request Management) into ServiceNow
  Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
  
  Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
  

• About the company

  Founded in 1930, Publix Super Markets is the largest and fastest-growing employee-owned supermarket chain in the United States. Publix employs over 200,000 associates. We are privately-owned, hold no long-term debt, have avoided layoffs, and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop.

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