Merck
Sr. Specialist, Shared Services Management
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Job Description
- Req#: R382896
Employer Industry: Pharmaceutical
Why consider this job opportunity:
- Salary up to $167,200
- Eligible for annual bonus and long-term incentives
- Comprehensive benefits package including medical, dental, vision, and retirement benefits
- Opportunity for career advancement and growth within the organization
- Flexible hybrid work model with three days on-site and two days remote
- Supportive and collaborative work environment dedicated to inclusion and diversity
What to Expect (Job Responsibilities):
- Resolve questions and concerns effectively by actively listening and communicating clearly
- Provide off-label scientific/medical information to Healthcare Professionals in response to inquiries
- Document interactions, including inquiries, complaints, and actions taken
- Ensure the delivery of the desired customer experience for all engagements
- Manage escalated customer requests to resolution and assess interactions for improvement
What is Required (Qualifications):
- Bachelor’s Degree (BA/BS) or Healthcare Professional Degree (e.g., RN/BSN)
- Healthcare experience or experience as a pharmaceutical Field Sales Representative
- Strong communication skills, both written and verbal
- Ability to understand and summarize clinical trial/scientific information
- Must pass certification upon the completion of training to demonstrate proficiency in the role
How to Stand Out (Preferred Qualifications):
- Experience in project management
- Familiarity with contact center operations and customer experience management
- Knowledge of digital marketing strategies
- Background in pharmaceutical sales or marketing
#Pharmaceutical #CustomerService #CareerOpportunity #HybridWork #DiversityAndInclusion
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Merck & Co., Inc.,
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