Xfinity
Sr. Specialist, CXSO Incident Management
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Job Description
- Req#: R424793
Employer Industry: Media and Technology
Why consider this job opportunity:
- Salary up to $106,388.23
- Eligible for bonuses as part of the Total Rewards package
- Best-in-class benefits to support physical, financial, and emotional well-being
- Opportunity for career advancement within a Fortune 50 company
- Work in a fast-paced, innovative environment with a focus on teamwork and collaboration
What to Expect (Job Responsibilities):
- Oversee incident management for the Care organization, advocating for customer experience
- Facilitate tracking, follow-up, escalation, and communication for all incident-related tickets
- Monitor customer care performance and prepare detailed performance reports
- Operate incident management bridge calls and coordinate mitigation efforts
- Analyze data to identify trends and anomalies impacting customer experience
What is Required (Qualifications):
- High School Diploma or GED
- 5-7 years of relevant work experience
- Proficient verbal and written communication skills
- Strong data analysis and Microsoft Office skills
- Ability to work nights and weekends as needed
How to Stand Out (Preferred Qualifications):
- Experience in cross-functional teamwork and incident management
- Familiarity with customer service metrics and performance analysis
- Knowledge of digital tools and technologies in the media and technology sector
#MediaAndTechnology #CustomerExperience #CareerOpportunity #CompetitivePay #Teamwork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Comcast Corporation is an American telecommunications conglomerate headquartered in Philadelphia, Pennsylvania.
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