Xfinity
Sr. Specialist- CXSO Incident Management
NewWhat's your preference?
Job Description
- Req#: R425086
Employer Industry: Media and Technology
Why consider this job opportunity:
- Salary up to $106,388.23
- Opportunities for career advancement and growth within the organization
- Comprehensive benefits package designed to support employees physically, financially, and emotionally
- Work in a dynamic environment at the forefront of media and technology innovation
- Collaborate with a diverse team dedicated to enhancing customer experiences
- Flexible schedule with the potential for night and weekend work
What to Expect (Job Responsibilities):
- Oversee incident management for the Care organization while advocating for the customer experience
- Facilitate ticket management, including tracking, follow-up, and communication for escalations
- Monitor customer care performance across various programs and vendor partners
- Prepare and distribute performance reports, analyzing data for trends and anomalies
- Coordinate incident management bridge calls to mitigate service disruptions
What is Required (Qualifications):
- High School Diploma or GED
- Minimum of 5-7 years of relevant work experience
- Proficient verbal and written communication skills
- Strong skills in data analysis and Microsoft Office
- Ability to exercise independent judgment and discretion in significant matters
How to Stand Out (Preferred Qualifications):
- Experience in cross-functional teamwork and collaboration
- Familiarity with customer service best practices in a technology-driven environment
- Knowledge of incident management processes and tools
- Proven track record of enhancing customer experiences through effective communication
#MediaAndTechnology #CustomerExperience #CareerGrowth #DynamicWorkEnvironment #InnovativeTeam
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Comcast Corporation is an American telecommunications conglomerate headquartered in Philadelphia, Pennsylvania.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.