• Job Description

  Req#: 7583834
  Employer Industry: Internet of Things (IoT) Solutions
  
  Why consider this job opportunity:
  - Salary range up to $158,400 CAD
  - Opportunity for career advancement and growth within the organization
  - Flexible working model that supports remote work
  - Competitive total compensation package including health benefits
  - Chance to work on impactful projects that enhance safety and efficiency in various industries
  - Collaborative and high-performance culture
  
  What to Expect (Job Responsibilities):
  - Lead user research to identify customer support pain points and future tooling needs
  - Draft Product Requirements Documents (PRDs) and design artifacts to align with business goals
  - Oversee feature execution and conduct rigorous usability testing with cross-functional teams
  - Coordinate all aspects of product release, including change management and enablement programs
  - Define and track key performance indicators (KPIs) to measure business impact and inform roadmap iterations
  
  What is Required (Qualifications):
  - 5-8 years of customer support tooling experience in a fast-paced SaaS environment
  - Bachelor's degree in a technical or business field, or equivalent practical work experience
  - Proven experience managing AI support tools or LLM-based platforms
  - Established subject matter expertise in go-to-market (GTM) tooling
  - Strong analytical skills to identify patterns and root causes from large datasets
  
  How to Stand Out (Preferred Qualifications):
  - Experience with leveraging AI to solve high-impact business problems
  - Ability to translate complex customer and business problems into clear requirements and solutions
  
  #IoT #CustomerSupport #SaaS #RemoteWork #CareerGrowth
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

  Samsara’s portfolio of complete IoT solutions combine hardware and software to bring real-time visibility, analytics, and AI to operations across diverse sizes and industries: from transportation and logistics to field services, food production, energy...

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