• Job Description

  Req#: 20513

  As a Senior System Administrator for ServiceNow, you will play a critical role in our IT Service Management team at Nokia. You'll ensure the stability and optimal performance of the ServiceNow platform, which supports diverse use cases across the organization. Collaborating closely with cross-functional teams, you will tackle support incidents, enhance system capabilities, and implement new features that streamline processes.

  The work environment is dynamic and collaborative, with a strong emphasis on innovation and continuous improvement, allowing you the opportunity to make significant contributions to our digital transformation initiatives.

  Qualifications

  You have:

  • Bachelor of Engineering in Computer Science or related field from recognized university with 5-7 years of experience as a ServiceNow Administrator/Developer with a deep understanding of the ServiceNow platform.
  • Strong proficiency in JavaScript, HTML, CSS, and ServiceNow scripting languages (Glide Script, AngularJS).
  • Experience with ServiceNow ITSM, CMDB, ITOM, and core modules.
  • ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD).

  It would be nice if you also had:

  • Familiarity with Agile methodologies and project management tools.
  • Experience with ServiceNow integration tools (REST, SOAP APIs, IntegrationHub).
  • Strong problem-solving, troubleshooting, and analytical skills.
  • ITIL Foundation Certification.

  Responsibilities

  • Ensure the stability and usability of the ServiceNow platform through proactive monitoring and maintenance.
  • Troubleshoot and resolve support incidents and service requests related to ServiceNow efficiently.
  • Configure and customize the ServiceNow system, including workflow creation tailored to user needs.
  • Manage integrations with third-party tools to enhance ServiceNow capabilities.
  • Implement and oversee change requests, ensuring proper testing and deployment in the ServiceNow environment.
  • Analyze user stories and internal processes to optimize system performance and automate workflows.
  • Lead the deployment of new features and applications while guiding team members on best practices.
  • Collaborate with stakeholders to align ServiceNow services with business objectives and drive continuous improvement.

• About the company

  Nokia’s transition to a primary focus on telecommunications began in the 1990s. The first GSM call was made in 1991 using Nokia equipment. Rapid success in the mobile phone sector allowed Nokia to become by 1998, the best-selling mobile phone brand in the world. In 2003 Nokia introduced the first camera phone. In 2011, to address increasing competition from iOS and Android operating systems, Nokia entered into a strategic partnership with Microsoft. In 2014 Nokia sold its mobile and devices division to Microsoft. The creation of Nokia Networks, following the buy-out of joint-venture partner Siemens in 2013, laid the foundation for Nokia’s transformation into primarily a network hardware and software provider. The 2015 acquisition of Franco-American telecommunications equipment provider Alcatel-Lucent greatly broadened the scope of Nokia’s portfolio and customer base. Additional acquisitions have positioned Nokia to be an industry leader in the transition to 5G wireless technology by offering the only end-to-end 5G network portfolio available on a global basis. In 2016 the Nokia brand re-entered the mobile handset market through a licensing agreement with HMD Global, allowing them to offer phones under the Nokia brand.

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