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Sr Systems Analyst - Customer Success
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Job Description
- Req#: 7309300
Employer Industry: Internet of Things (IoT) Solutions
Why consider this job opportunity:
- Salary up to $150,750
- Opportunity for career advancement and growth within the organization
- Flexible working model with options for remote work
- Competitive total compensation package including health benefits
- Chance to impact critical industries that drive the global economy
- Supportive and collaborative work environment with a focus on continuous improvement
What to Expect (Job Responsibilities):
- Own and evolve the Customer Success technology ecosystem, focusing on Gainsight and collaborating with other tools like Salesforce and Gong
- Design business rules that analyze customer data and trigger proactive engagement actions for the customer success team
- Maintain responsibility for integration builds and manage deployments of new technology or processes
- Partner cross-functionally to gather requirements, document use cases, and maintain reliable integrations and data flows
- Champion data quality and governance, ensuring consistent reporting across systems
What is Required (Qualifications):
- 4+ years administering Gainsight or equivalent Customer Success platforms
- Proven experience supporting or optimizing Customer Success, Renewals, or Post-Sales operations in a SaaS environment
- Strong communication skills, both written and verbal, with the ability to explain complex systems to non-technical stakeholders
- Experience working in Agile or sprint-based environments and using tools like JIRA for workload management
- Excellent organizational skills and attention to detail
How to Stand Out (Preferred Qualifications):
- Experience with Certinia (FinancialForce) administration or similar PSA systems
- Familiarity with Gong, Matik, or other post-sales tools
- Strong documentation habits using Confluence or similar tools
- Passion for improving processes and building systems that empower teams to focus on customer outcomes
- Demonstrated ability to balance short-term execution with long-term system scalability
#IoTSolutions #CustomerSuccess #RemoteWork #CareerGrowth #AgileEnvironment
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