• Job Description

  Req#: 604765

  Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You’ll learn more about this during the recruitment process.

  JOB SUMMARY: Responsible for the development, delivery, facilitation, sustainment, and measurement of training within respective client group(s). Provides training support for all assigned area(s) of responsibility. Maintains ownership of on-the-job and service training programs.

  MAJOR RESPONSIBILITIES:

  • Researches, designs and develops new training programs and materials. Ensures training manuals are updated, relevant and support current Standard Operating Procedures. Creates training materials for operators to support specific needs based upon analysis of operating unit. Incorporates measurement and assessment tools to support all training. Analyzes trends, identifies gaps and uses Company metrics and measures (e.g., GSAT, TSAT, GServe, turnover %, performance management data, etc.) to develop targeted training plans based upon findings. Advises business partners in proper allocation of training resources.
  • Delivers and facilitates structured training and development programs and initiatives in support of the company’s training plan, objectives and brand essence. Conducts refresher training, awareness training, new hire orientation and pertinent departmental training classes/programs (topical “just-in-time” spot training). Accompanies new hires throughout the course of their orientation experience, ensuring they have a smooth and consistent experience.
  • Evaluates training provided by hourly On-The-Job Trainers to ensure quality and consistency; coaches individuals to improve platform and design skills where necessary; oversees OJT process ensuring proper ratios and skill level and certifies On-The-Job Trainers.
  • Acts as a liaison between area(s) of responsibility, EHS, Talent Acquisition and other business partners as needed to ensure collaboration efforts are made and all training or scheduling needs are addressed and communicated.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.

  EDUCATION: Bachelor’s degree preferred.

  EXPERIENCE: 2+ years of relevant training experience; or equivalent combination of education and experience.

  Your talent, skills and experience will be rewarded with a competitive compensation package.

  Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

  Universal Orlando Resort. Here you can.

  Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2024 Universal Studios. All rights reserved. EOE

• About the company

  Universal Orlando Resort, commonly known as Universal Orlando or simply "Universal," formerly Universal Studios Escape, is an American theme park and entertainment resort complex based in Orlando, Florida.

Notice