• Job Description

  Req#: 28430
  Employer Industry: E-Signature and Contract Lifecycle Management
  
  Why consider this job opportunity:
  - Opportunity for career advancement and growth within the organization
  - Work remotely from a designated location
  - Collaborative and inclusive work environment that values employee contributions
  - Commitment to equal opportunity and employee well-being
  - Ability to make a meaningful impact on customer experience and operational efficiency
  
  What to Expect (Job Responsibilities):
  - Administer skilling and queue assignments in the Workforce Management (WFM) platform
  - Maintain and run daily/weekly scheduling tasks to optimize staffing
  - Identify and report abnormalities in volume, system performance, or individual activity
  - Collaborate with key customer stakeholders to gain consensus on strategies
  - Develop and execute forecasting and demand planning models
  
  What is Required (Qualifications):
  - Availability to work US West Coast business hours (12:00-21:00 BRT)
  - BS/BA degree or equivalent work experience
  - Minimum of 5 years of Workforce Management experience
  - Proficiency with Salesforce, Google Sheets, and WFM tools (e.g., Genesys)
  - Experience using data visualization tools (e.g., Salesforce CRM Analytics)
  
  How to Stand Out (Preferred Qualifications):
  - Experience with Genesys WFM
  - Familiarity with Jira and Confluence
  - Ability to frame business problems and communicate insights effectively
  - High degree of intellectual curiosity and self-confidence
  - Excellent verbal and written communication skills for engaging stakeholders at all levels
  
  #E-Signature #WorkforceManagement #RemoteWork #CareerGrowth #AnalyticalSkills
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  DocuSign, Inc., is an American company headquartered in San Francisco, California, that allows organizations to manage electronic agreements.

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