Twilio
Staff, Product Manager - AI Support Operations - Enterprise AI
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Job Description
- Req#: 7296100
Employer Industry: Technology and Communications
Why consider this job opportunity:
- Salary up to $185,200
- Opportunity to participate in equity and corporate bonus plans
- Generous time off, wellness leave, and parental leave
- Comprehensive healthcare benefits and 401(k) retirement account
- Remote work flexibility, enabling a work-life balance
- Chance to work on innovative AI solutions that impact global communication
What to Expect (Job Responsibilities):
- Lead the product strategy and roadmap for the Wise Owl Framework, defining requirements for the Agent platform and enterprise capabilities
- Design no/low-code experiences for internal teams and external customers to create and manage AI agents
- Plan and execute on the framework roadmap, including multi-agent architecture and integration platform for enterprise systems
- Provide training and documentation to enable product teams to build sophisticated AI agents using the framework
- Track usage metrics and improve framework performance across all vertical teams
What is Required (Qualifications):
- 7+ years in product management at a fast-paced technology company, with 3+ years building platform or framework products
- Experience with API design, SDK development, and developer platform products
- Strong understanding of enterprise software requirements including RBAC, security, and compliance
- Proficiency with SQL and ability to extract, analyze, and interpret data independently
- Bachelor's degree in Computer Science, Engineering, or equivalent experience
How to Stand Out (Preferred Qualifications):
- Experience with multi-agent systems, agentic AI platforms, or AI orchestration frameworks
- Knowledge of enterprise UI/UX frameworks and component libraries
- Background in building developer tools or no/low-code platforms
- Familiarity with React, JavaScript, and modern web development practices
- Experience with A/B testing methodologies and experimental design
#Technology #ProductManagement #AI #RemoteWork #CareerOpportunity
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With Twilio, unite communications and strengthen customer relationships across your business – from marketing and sales to customer service and operations.
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