Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Primary Purpose:

The Nasher Museum of Art’s Visitor Services Coordinator is a dynamic, customer-service based supervising position that offers the opportunity to work in a contemporary art setting with an international reputation and record of diverse, engaging exhibitions. The Visitor Services Coordinator works with professional museum staff and expert art educators to deliver a positive and informed visitor experience while furthering their art history knowledge (with emphasis on modern/contemporary art), developing their customer service skills, and participating in the daily operations of a visual arts museum.

The primary responsibility of a Visitor Services Coordinator is to perform excellent customer service and to ensure that Nasher staff representatives are following proper procedures as it relates to interactions with the visitors.

Position Description:

Full-time (40 hours per week) position at the Nasher Museum - Information Desk, Weekday/Weekends.

Responsibilities:

• Assist Visitor Service staff including:
  • Performing daily opening and/or closing procedures
    • Record and update daily admissions
    • Ensure the front desk is stocked with supplies and forms.
  • Provide customers with a welcoming introduction to the museum and offer exceptional customer service including:
    • Information on the museum’s exhibitions, events, collection, and policies
    • Offer hands-on assistance to special needs or handicapped visitors
    • Process tours and direct groups when needed
    • Handle phone inquiries and direct to the appropriate staff person, as needed
    • Process memberships and encourage visitor support
    • Assist with parking issues as needed
  • Follow staff policies and daily operational procedures
    • Check staff calendar updates, tour notes, and event notifications each shift
  • Participate in educational, exhibition, and staff opportunities
    • Attend trainings as assigned
    • Research artists, read prepared materials, shadow a group tour etc.
    • Promptly assist senior staff members with tasks, as needed

• Assist Manager by providing on-site supervision to Visitor Service staff:
  • Plan and develop work schedules ensuring adequate coverage of the information desk and special event activities.
    • Assist with covering unfilled shifts when no other coverage is available.
  • Create/organize and provide training including onboarding, annual job training and quarterly front-line training.
  • Maintain and distribute monthly logs of activities (Daily admissions spreadsheet, Comprehensive Visitor Count, Zip code reports)
  • Monitor all written communications (email, Microsoft Teams, etc.)
  • Inform personnel of work priorities
• Attended departmental meetings as assigned
• Report all visitor related correspondents (comments, complaints, and incidents) and relay imperative information to the appropriate staff.
  • Create and distribute all approved email responses addressing complaints
• Promote ADA compliance
  • Distinguishing service animals.
  • Reporting spills, leaks, or other safety concerns.
  • Utilizing golf cart or other mobility tools to ensure safety for mobility challenged visitors.
  • Creating and printing large font description booklets with each new exhibition.
  • Ensure building access is in accordance with ADA compliance.
• Maintain the safety and cleanliness of the Great Hall and pavilions including:
  • Picking up trash and stickers from floor and benches
  • Notifying housekeeping when issue arise
  • Cleaning messes/spills (including bodily fluids) when housekeeping is unavailable.
  • Ensuring printed materials in galleries are clean and usable, requesting new materials when needed.
• Work a flexible schedule, including weekends, special/after-hours events as needed.
• Perform other related duties incidental to the work described herein.

Minimum Qualifications:

• Must be reliable, responsible, dependable and able to fulfill obligations.
• Strong desire to interact with the public and assist visitors from diverse backgrounds, being courteous, professional, patient, and respectful at all times.
• Minimum of 2-years related experience and/or training in customer services or museum-oriented field.
• Minimum of 2-years of supervisory experience preferred.

Knowledge, Skills and Ability:

• Organizational and problem-solving skills needed
• Strong customer service/hospitality experience
• Excellent interpersonal and communication skills required with the ability to clearly speak and understand the English language
  • Bi-lingual a plus
• Ability and eagerness to work with diverse audience/staff
• Ability to lead by example
• A background or experience with Art History or Visual Arts preferred.
• Experience using personal computers with a strong knowledge of Microsoft Windows and Windows applications.
• The scope of this position requires weekday and weekend workdays.
  • Ability to assist in late night, weekend, holiday and after-hour events as needed.

Education:

• Work requires communication and comprehension skills normally acquired through a high school education.
  • Bachelor’s degree preferred.

Mission Statement: The Nasher Museum of Art at Duke University promotes engagement with the visual arts among a broad community including Duke students, faculty, and staff, the greater Durham community, the Triangle region, and the national and international art community. The museum is dedicated to an innovative approach, and presents collections, exhibitions, publications, and programs that attain the highest level of artistic excellence, stimulate intellectual discourse, enrich individual lives, and generate new knowledge in the service of society. Drawing on the resources of a leading research university, the museum serves as a laboratory for interdisciplinary approaches to embracing and understanding the visual arts.

Equal Opportunity Employer:

Duke University & The Nasher Museum of Art prohibits discrimination and harassment, and provides equal employment opportunity without regard to race, color, religion, national origin, disability, veteran status, sexual orientation, gender identity, sex, age, or genetic information.

Job Code: 00000670 STAFF SPECIALIST
Job Level: 07

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, genderexpression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.