Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Staffing Manager working Onsite in Orlando, Florida, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing

• Determine optimal staffing levels and coordinate recruitment needs with Senior P&C representative.
• Leverage scheduling software to coordinate fulfillment of shifts/positions.
• Handle after-business-hour calls and scheduling modifications in emergency situations.
• Process employee employment needs with HR resource.
• Communicate terminations and new hires to staffing call center and update HRIS platform.
• Interview toll collector candidates, supervisors, and custodians.
• Maintain HRIS system accuracy and record employee performance.

You'll report to Sr. Manager of Operations

During a Typical Day, You’ll

· Ensure employees are accurately added to biometric devices for punch-in actions.

· Maintain routine and ongoing records of employee performance/actions.

· Communicate escalated HR concerns to HR resource in the office.

· Adhere to 80% of time in field at assigned toll facilities by visiting them daily.

· Administer disciplinary actions when necessary, including employee terminations.

· Participate in meetings to align with operation status and headcount needs.

· Respond to service center escalations on last-minute call outs or openings

What You Bring to the Role

· High School Diploma and experience with staffing large groups of employees

· Minimum 2 years’ experience with recruiting, payroll, employee relations, and progressive discipline.

· Minimum of 1 year experience with operations, workforce management, scheduling and staffing, and employee management.

· Experience with Kronos, Dimensions, Oracle HRIS systems a plus

What You Can Expect

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com for more information.

The anticipated range is $55,000-$58,700 Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Onsite