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Standards & Enforcement Specialist (formerly Trust & Safety)
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Job Description
- Req#: LCZec9Oy5XTv
Employer Industry: Digital Media and Content Moderation
Why consider this job opportunity:
- Salary up to $85,000
- Opportunity for career advancement and growth within the organization
- Flexible work arrangements, including remote work options for exceptional candidates
- Comprehensive benefits package including equity for all full-time roles
- Collaborative and supportive work environment focused on free expression and community moderation
- Chance to contribute to shaping policies and improving content moderation systems
What to Expect (Job Responsibilities):
- Enforce content guidelines by moderating flagged content and responding to tickets related to spam, copyright issues, content violations, and account recovery
- Efficiently manage moderation queues while maintaining accuracy in handling a large number of daily tickets
- Monitor key operational metrics and ensure compliance with service level agreements (SLAs)
- Suggest improvements to policies, procedures, and tools to enhance team effectiveness
- Collaborate with Engineering, Product, and Partnerships to address complex user issues
What is Required (Qualifications):
- 3+ years of experience in Trust & Safety, content moderation, or a similar role within a fast-paced environment
- Proven ability to handle a high volume of content and manage dynamic queues effectively
- Strong commitment to free speech and alignment with the company's moderation philosophy
- Proficiency with tools like Zendesk and moderation software
- Strong written and verbal communication skills, with the ability to engage with stakeholders
How to Stand Out (Preferred Qualifications):
- Strong data experience with the ability to define and track operational metrics, SLAs, and KPIs
- Experience managing the review operations of a content moderation team
#DigitalMedia #ContentModeration #CareerOpportunity #CompetitivePay #RemoteWork
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