• Job Description

  Req#: STATE001159
  Consumer Safety Technology (CST)and our family of brands have helped millions of individuals to live and drive responsibly. Intoxalock, a subsidiary of CST, is the country's largest ignition interlock provider (IIDs) in the United States and the only company working to assist individuals in successfully navigating the often-daunting DUI process. For more than 30 years, Intoxalock has helped millions of people get back on the road safely after a DUI, prevent impaired driving, and save lives.
  
  We are proud to have pioneered alcohol-specific fuel cell technology that sets the industry standard. We provide products and services to consumers and program monitoring authorities to effectively deter impaired driving and support individuals as they navigate the license restoration process. We assist customers who are required to install an IID to regain their driving privileges after a DUI incident. We are headquartered in Iowa, operate in 48 US states, and have over 5,000 installation locations across the country, allowing us a strategic advantage in the marketplace, where our customers can find a convenient location within minutes from where they live or work.
  
  We hire people who we expect will produce exceptional results, inspire positive change within the company and deliver amazing service to our clients, which includes consumers, attorneys, state associations and more. We are a workplace you can be proud of. We've been named a Top Workplace several years running and again in 2024 for national employers. Our products stopped an average of 26,000 intoxicated start-ups each month and 29 million in the last decade.
  
  We are hiring a remote Compliance State Support Specialist.
  
  The Compliance State Support Specialist is responsible for handling day to day communication needs of Monitors and/or State Authorities. State Support Specialists will assist in identifying compliance related risks with high-level reporting and account reviews. The State Support Specialist will also be responsible for providing internal support to ensure Intoxalock remains complaint regarding departmental processes and procedures, specifically within our Sales and Customer Service teams. Compliance State Support Specialist operate in a fast paced, high volume environment; a high degree of efficiency and attention to detail are required to meet role expectations.
  
  Duties & Responsibilities:
  
  1. Resolving customer/Monitor compliance questions while maintaining customer/Monitor satisfaction.
  
  2. Identifying potential risks and surfacing to Compliance Leadership and appropriate State Liaison.
  
  3. Accurately executing all monthly, quarterly, semi-annual and yearly compliance reporting and compliance account related reviews.
  
  4. Assist with high-level reporting & compliance related questions through email/phone communication with State Authorities/Monitors and customer as necessary.
  
  a. Influencing administrative rules to align with Intoxalock's strategy.
  
  b. Developing and maintaining relationships with key individuals through email and phone communications.
  
  c. Understanding and communicating regulator needs back to the Intoxalock organization to improve and align our products and processes to these needs.
  
  5. Meeting Intoxalock's SLAs
  
  6. Driving processes that streamline the compliance processes; recommending automation that streamlines and improves the accuracy of compliance processes.
  
  7. All other duties as assigned.
  
  Job Requirements:
  
  1. Prefer 2+ years experience within the Compliance Department.
  
  2. High school diploma or GED required with some college preferred.
  
  3. Strong verbal (both in person and phone) and written communication skills that can be flexed to fit a broad spectrum of situations with both internal and external partners and clients/customers.
  
  4. Excellent organizational & time management skills, with the ability to prioritize numerous time bound tasks and switch between tasks efficiently.
  
  5. Experience processing complex transactions and performing extensive research to resolve complex customer/state inquiries
  
  6. Strong attention to detail leading to high quality work product.
  
  7. A strong sense of accountability and work ethic with the ability to manage work independently.
  
  8. Superior judgment and critical thinking skills to make a well evaluated decision regarding state regulations and company operating procedures.
  
  9. Positive, resilient, consistent, customer-centric attitude. Patient, team-oriented demeanor.
  
  10. Ability to analyze account documentation and device usage/history.
  
  11. Computer skills required include proficiency in Microsoft Outlook, Word and Excel; familiarity with Microsoft Access and SharePoint preferred.
  
  12. Effective problem solving skills used to identify efficiency, quality and/or service improvements to the work assigned.
  
  13. Embody Intoxalock Company Values.
  
  Why work for us?
  
  Check out this list of a few of the many good reasons why we are a Top Workplace:
  
  
  • Base pay is $20 an hour and Pay For Performance max is an additional $7.50 an hour. + 401(k) + benefits.
  • We are the nation's largest interlock provider, and our Mission is to help people live and drive responsibly.
  • CST won the 2023 Top Workplace Award locally and nationally-and 2024 Best Place for Working Parents Award
  • Growth Oriented- 7 years of over 10%+ growth annually. Doubled in employee size over the past 2-3 years.
  • A comprehensive and highly competitive benefits package, including:
  
  
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • 401(k)
  • Paid Holidays
  • Paid Time Off
  • Ongoing Professional Training online via Litmos
  • And more
  
  
  Equal Opportunity Employer
  
  It is and will continue to be the policy of CST, LLC to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants based on individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex or genetic information.

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