Advance Auto Parts
Store Support Operator
NewWhat's your preference?
Job Description
- Req#: R-0569738
Employer Industry: Automotive Retail
Why consider this job opportunity:
- Salary up to $17.00 per hour
- Opportunity for growth and promotion within the organization
- Positive work environment with supportive team dynamics
- Comprehensive health, dental, and vision insurance
- Paid Time Off, Sick Time, and paid Maternity and Paternity Leave
- Employee Discount Program and special recognition awards
What to Expect (Job Responsibilities):
- Manage incoming communications via phone calls, chats, emails, and CRM cases
- Provide first-level technical support for company programs and websites
- Assist professional customers with inquiries related to loyalty programs and claims
- Document customer interactions and manage customer information in a case management system
- Collaborate with field teams and other departments to resolve customer issues
What is Required (Qualifications):
- Minimum of 2 years related experience or training, or equivalent combination of education and experience
- High school diploma or General Education Degree (GED)
- Strong written communication skills and ability to multitask efficiently
- Minimum typing speed of 45 words per minute
- Availability between 8:30 AM and 5:30 PM, with flexibility for additional hours as needed
How to Stand Out (Preferred Qualifications):
- Call Center or Customer Service experience
- Bilingual in French/English or Spanish/English
- Knowledge of automotive products and services
- Proven ability to collaborate effectively with various teams
- Experience with CRM systems like Salesforce
#AutomotiveRetail #CustomerService #CareerGrowth #HealthBenefits #TeamSupport
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Founded in Roanoke, VA in 1932, Advance Auto Parts is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. Our family of companies operate more than 5,100 stores across the United States, Canada, Puerto Rico and the Virgin Islands under four brands, Advance Auto Parts, Carquest Auto Parts, WORLDPAC and Autopart International.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.