• Job Description

  Req#: R202562587

  Company

  Cox Communications, Inc.

  Job Family Group

  Sales

  Job Profile

  Strategic Accounts Specialist - CCI

  Management Level

  Individual Contributor

  Flexible Work Option

  Hybrid - Ability to work remotely part of the week

  Travel %

  Yes, 5% of the time

  Work Shift

  Day

  Compensation

  Compensation includes a base salary of $69,000.00 - $103,400.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $20,800.00.

  Job Description

  The Cox Business Strategic Account Specialist retains and grows assigned enterprise and vertical retail accounts as a member of Senior Account Managers’ sales teams. Develops ongoing relationships with customers, coordinates post-sale follow-up activities, ensures that billing is correct, handles any service or billing problems, and meets regularly with customers to ensure their satisfaction.

  PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS
  • Works with Senior Account Managers to develop proposals for additional products and services for assigned accounts that are appropriate solutions for meeting customer needs.
  • Negotiates renewal of expired contracts with assigned customers. Verifies that service pricing reflects pricing structures set at the corporate level.
  • Collaborates with Sales Engineers and Project Managers to coordinate cutovers to Cox services; coordinates with vendors, tests dialing plans, and maintains communication with customer.
  • Responds to customer requests to reduce spending or cancel the contract by helping the customer solve problems or maintain services given budget limitations.
  • Works with Senior Account Managers to develop and review sales plans and renewal plans. Handles the details of implementation and service delivery for assigned strategic accounts.
  • Uses a spreadsheet-based tool to assess the ROI for prospects who are not currently on the Cox network and forwards the result for approval.
  • Cultivates consulting relationships with customers, forming customer relationships at multiple levels to provide good service, develop future business opportunities, and gain referrals. Meets with customers at least quarterly to review their accounts. Maintains in-depth knowledge of their business, industry, and key competitors; regularly updates needs analysis; makes changes and solves problems as required. May entertain customers.
  • Ensures that requests for major service changes (moves, adds, changes) are carried out and that trouble tickets are resolved expeditiously, as necessary. Responds to customer inquiries.
  • Monitors traffic and trunk utilization and makes recommendations to ensure optimization of customer’s voice and data network.
  • Prepares regular expense, sales forecasts, and sales activity reports using software designed for that purpose.
  • Keeps customer database up to date by recording all activities, transactions, and communications with customers.
  • Attends job-related training to increase knowledge of Cox and competitor telephony, data, and video services/solutions, customer premise equipment, networking, consultation, negotiation, and sales skills; attends strategic and/or development meetings with Sales management.
  • Participates in internal meetings to create product packages, sales processes, communicate and coordinate sales, report on sales activities, implement new products, solve problems, and keep up-to-date with information about Cox.
  • Creates and participates in opportunities to serve as a public representative and image builder of Cox in the local community in order to network and develop and maintain Cox’s presence; e.g. promotes and/or attends non-profit events, serves as a member of the Chamber of Commerce and other local councils.

  MINIMUM
  • Bachelor’s degree in a related discipline and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field
  • Requires strong knowledge of Windows-based PCs, Microsoft Office
  • Excellent adaptability, applied learning, building relationships, written communication, expanding and advancing sales opportunities, formal presentation skills, high impact communication, continuous learning, negotiation, product knowledge and technical platform, reasoning, and sustaining customer satisfaction, in order to work effectively with teams throughout organization.
  
  PREFERRED

  • Experience in telecommunications, business-to-business sales, or

  account management

  • Degree in related discipline strongly desired

  Benefits

  The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

  About Us

  Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

  Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

  
  

  
  

• About the company

  Cox Communications, Inc. is an American digital cable television provider, telecommunications and home automation services.

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