As part of Mercedes-Benz Cars, Global Customer Service & Parts (GCSP) drives our aftersales business and plays a crucial role in our success.

Our focus is on delivering exceptional customer care, striving to exceed expectations and rival the world's top service brands. At GCSP, we aim to boost aftersales business EBIT contribution and drive sustainable growth in parts sales.

As our Strategic Brand Protection Manager, you'll prevent the impact of product counterfeiting and fake parts. You'll develop and implement global protection measures and verification methods to safeguard Mercedes-Benz Genuine parts from plagiarism, ensuring road user safety and protecting our brand's reputation and value.

To support our global aftersales organization, we're opening a new parts product management hub in Romania. If you're passionate about shaping new ideas, products, and processes, join our team and play a significant role in protecting our global Mercedes-Benz parts business.

Tasks

• Manage the ongoing project for the rollout of new IT systems;
• Manage the internal project team consisting of logistics, IP enforcement and IT;
• Prepare and conduct project-related steering committees and various management meetings for status presentation/tracking and decision-making;
• Ensure smooth use of the new brand protection systems for constant verification;
• Establish uniform labeling and packaging worldwide (in collaboration with logistics, product management, and procurement) as the basis for the clear verification of Mercedes-Benz Genuine parts;
• Ensure contractual anchoring of the requirements for uniform labeling/packaging for all parts suppliers;
• Continuously monitor the latest developments in brand protection (physical and digital);
• Conduct a market study to clarify suitable solutions for Mercedes-Benz use cases. Derive necessary measures to strengthen existing protection based on study results;
• Accompany the EU blockchain pilot project to test digital protection concepts;
• Create communication materials in cooperation with operational brand protection;

At Star Transmission we are searching for individuals who feel confident in independent roles, have an organized work style, strong communication and analytical skills and are results oriented. Besides this you should have:

• Completed degree in business informatics or business administration with a qualification in informatics;
• Experience in leading cross-functional projects, ideally in an agile project environment;
• Experience in managing internal and external partners;
• Openness to learning and taking ownership of complex processes in order to shape them effectively;
• Knowledge of aftersales business, specifically in the area of spare parts, is beneficial;
• Proficient in MS Office, especially MS PowerPoint;
• Language skills: Fluent in English and ideally German;