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Student Assistant - Customer Assistance and Processing Unit (Remote)
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Job Description
- Req#: 621182465
Employer Industry: Education Services
Why consider this job opportunity:
- Flexible work schedule, Monday - Friday, between 8 AM - 5 PM
- Opportunity to work up to 40 hours per week during academic breaks
- Gain valuable experience in a high-volume call center environment
- Supportive team atmosphere with opportunities for professional development
- Chance to assist students and families, making a positive impact on their educational journeys
What to Expect (Job Responsibilities):
- Provide assistance via incoming calls to students, parents, and financial aid administrators in a courteous manner
- Ensure compliance with the Information Practices Act and Public Records Act when disclosing information
- Document customer interactions and input information accurately using computer systems
- Troubleshoot technical issues related to program access and navigation
- Handle sensitive customer calls professionally and escalate complex issues as needed
What is Required (Qualifications):
- Must be a college student enrolled in at least six semester units (undergraduate) or four semester units (graduate)
- Ability to work in a fast-paced call center environment with quick access to electronic records
- Strong communication skills, both verbal and written
- Patience, tact, and good organizational skills
- Ability to learn operational knowledge of program applications and computer systems
How to Stand Out (Preferred Qualifications):
- Ability to speak and write in Spanish
- Experience or background as a dependent child in foster care, homeless youth, or formerly incarcerated youth
#EducationServices #CustomerService #StudentAssistants #RemoteWork #CareerDevelopment
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