Southern New Hampshire University - Student
Student - IT Helpdesk Assistant
This job is now closed
Job Description
- Req#: R0010997
- Be primary point of contact for walk-up support
- Assist students with connecting devices to SNHU WiFi
- Assist students with printing through our Print Management system
- Assist with basic troubleshooting of student, classroom, and lab devices
- Assist ITS personnel on support calls
- Maintain Penmen Print machines around campus
- Document issues to be reported in our ticketing management system
- All other duties as assigned
- Must be enrolled as a Full-time student
- General computing knowledge
- Strong interpersonal and communication skills
- Experience in Customer Service
- Experience in Microsoft Office, Windows, Mac OSX and iOS
The SNHU ITS organization is looking to hire students to work at the IT Help Desk located in Wolak Learning Commons. The IT Help Desk provides technology troubleshooting to the entire SNHU campus community. We are looking for students who enjoy working with the public, enjoy working with technology, and who have prior work experience in a customer service environment. We hire students of all majors for both work study and non-work study positions. Students who work for the IT Help Desk gain valuable real-world experience in both customer service and technological skills. Many of the students who have worked here in the past have gone on to have successful careers after graduation. The Wolak Learning Commons is open Monday – Thursday 8am to 6pm and Friday 8am to 430pm.
Essential duties and responsibilities of this position include the following:
Required Qualifications:
Preferred Qualification:
About the company
At SNHU, we put our mission to work — and it makes for much more than your typical 9 to 5. In fact, it’s one of many reasons we’ve been voted one of The Chronicle of Higher Education’s best colleges to work for every year since its inception. We’re proud to hold that title, because it shows that even as we grow, we’re still committed to creating opportunities – both for our learners and our employees. From online faculty and staff positions to work study opportunities for campus learners, we offer a supportive space to start or continue a career in higher education.
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