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Student - Research Support Assistant
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Job Description
- Req#: R0013576
Employer Industry: Higher Education
Why consider this job opportunity:
- Hourly pay range of $12.00 - $15.00
- Flexible remote work option available in multiple states
- Opportunity to gain valuable customer service and research skills
- Supportive team environment focused on innovation and inclusion
- Chance to make a positive impact on the library experience for users
What to Expect (Job Responsibilities):
- Provide research support services to Shapiro Library users via chat and email
- Develop knowledge of Shapiro Library services, databases, and FAQs
- Assist the SNHU community with research-related questions and referrals
- Utilize customer service techniques to create a welcoming virtual library environment
- Conduct basic keyword searches and create follow-up tickets for librarians
What is Required (Qualifications):
- Must be currently enrolled in a degree program at Southern New Hampshire University
- Proficiency in English is required
- Strong typing and written communication skills
- Punctual, courteous, and respectful with a reliable work attendance
- Stable internet connection and comfort with learning new technology
How to Stand Out (Preferred Qualifications):
- Prior customer service or library experience is a plus
- Experience utilizing libraries for research is advantageous
- Ability to work effectively within a remote team environment
#HigherEducation #RemoteWork #LibrarySupport #CustomerService #CareerDevelopment
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