• Job Description

  Req#: req19787

  Student Support Assistant I
  Posting Number	req19787
  Department	Testing Office
  Location	Main Campus
  Address	Tucson, AZ USA
  Position Highlights	Under the direction and supervision of the Program Manager, the testing proctor will perform various duties to ensure efficient proctored exam services. The position is responsible for securing exam delivery and providing superior customer service in a comfortable, efficient, and friendly environment. The individual must successfully complete proctor training and certifications within the first 90 days. The individual will comprehend and adhere to the policies and procedures of exam partners and the Testing Center. Travel to off campus and around Southern Arizona is occasionally required. Candidate must have reliable transportation. Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here .
  Duties & Responsibilities	Administer a variety of exams to students and community members including professional certifications, credit-by-examination, degree-specific exams, and program entry exams. Comprehend and adhere to policies and procedures of exam partners. This includes successful completion of proctor training and certification. Check-in/out candidates, verify identification and explain the exam process. This includes security protocols, inspection of candidate clothing, supplemental materials and assistive devices. Monitor candidates via surveillance camera and walk-through while testing. Ensure a secure test environment by enforcing exam policies and procedures. Resolve candidate systematic problems or test-related issues that may arise during the exam. Communicate with exam partners to investigate and fix technical problems. Report exam or candidate discrepancies/issues in a timely manner. Knowledge, Skills and Abilities: Excellent communication skills - both written and oral. Strong administrative and organizational skills with extreme attention to detail. Basic computer skills and a willingness to learn testing software. Working knowledge of Microsoft Office Suites. Ability to exercise sound judgment and high level of discretion in handing confidential and sensitive information. Punctuality and reliability. Flexibility in work hours and work days, including evenings and weekends. Excellent customer service skills. Knowledge of policies, procedures and terminology of assigned function. Skill in the operation of a variety of office machines including personal computers, telephones and copiers.
  Minimum Qualifications	High school diploma or GED.
  Preferred Qualifications	Must be at least 18 years of age.
  FLSA	Non-Exempt
  Full Time/Part Time	Full Time
  Number of Hours Worked per Week	40
  Job FTE	1.0
  Work Calendar	Fiscal
  Job Category	Instructional and Assessment Services
  Benefits Eligible	Yes - Full Benefits
  Rate of Pay	$15.00 - $18.75
  Compensation Type	hourly rate
  Grade	2
  Compensation Guidance	The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity. The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.
  Grade Range Minimum	$15
  Grade Range Midpoint	$18.75
  Grade Range Maximum	$22.5
  Career Stream and Level	OC1
  Job Family	Student Support
  Job Function	Student Services
  Type of criminal background check required:	Name-based criminal background check (non-security sensitive)
  Number of Vacancies	1
  Target Hire Date	7/22/2024
  Expected End Date
  Contact Information for Candidates	Iris Kimbrough ikimbrough@arizona.edu
  Open Date	6/17/2024
  Open Until Filled	Yes
  Documents Needed to Apply	Resume and Cover Letter
  Special Instructions to Applicant
  Diversity Statement	At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.
  Notice of Availability of the Annual Security and Fire Safety Report	In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures. Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.

  
  
  
  

• About the company

  95194 The University of Arizona is a public land-grant research university in Tucson, Arizona.

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