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Substantiation Analyst I - Customer Service (Fully Remote)


Pay$28.85 / hour
LocationConcord/California
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 2516494
      Employer Industry: Health Insurance

      Why Consider this Job Opportunity:
      - Salary up to $28.85 per hour
      - Opportunity for growth and advancement within the organization
      - Fully remote position with internet reimbursement
      - Monday - Friday schedule with no weekends
      - Full medical, dental, and vision benefits with 100% employer-paid premiums after the introductory period is met

      What to Expect (Job Responsibilities):
      - Resolve assigned tickets with expert customer service using SWIPE within NSE
      - Maintain detailed notes and communicate with members effectively
      - Track tickets in a detailed spreadsheet until resolved
      - Provide strong customer service while guiding members through medical benefit offerings
      - Adhere to company guidelines, policies, and HIPAA regulations

      What is Required (Qualifications):
      - Ability to adapt to changing requirements with a positive attitude
      - High school diploma or GED equivalent
      - Proficient multitasker with attention to detail
      - Strong phone and writing skills
      - Comfortable working in a high-paced remote environment

      How to Stand Out (Preferred Qualifications):
      - Proficient with Google Suite products or equivalents
      - Familiarity with medical insurance and benefits

      #HealthInsurance #CustomerService #RemoteWork #CareerGrowth #BenefitsIncluded

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      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

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