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Substantiation Analyst I - Customer Service (Fully Remote)
Pay$28.85 / hour
LocationConcord/California
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 2516494
Employer Industry: Health Insurance
Why Consider this Job Opportunity:
- Salary up to $28.85 per hour
- Opportunity for growth and advancement within the organization
- Fully remote position with internet reimbursement
- Monday - Friday schedule with no weekends
- Full medical, dental, and vision benefits with 100% employer-paid premiums after the introductory period is met
What to Expect (Job Responsibilities):
- Resolve assigned tickets with expert customer service using SWIPE within NSE
- Maintain detailed notes and communicate with members effectively
- Track tickets in a detailed spreadsheet until resolved
- Provide strong customer service while guiding members through medical benefit offerings
- Adhere to company guidelines, policies, and HIPAA regulations
What is Required (Qualifications):
- Ability to adapt to changing requirements with a positive attitude
- High school diploma or GED equivalent
- Proficient multitasker with attention to detail
- Strong phone and writing skills
- Comfortable working in a high-paced remote environment
How to Stand Out (Preferred Qualifications):
- Proficient with Google Suite products or equivalents
- Familiarity with medical insurance and benefits
#HealthInsurance #CustomerService #RemoteWork #CareerGrowth #BenefitsIncluded
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