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Supervisor - Call Center CDC INFO (temporary, remote)
Job Description
- Req#: 33043
Employer Industry: Customer Service Management
Why consider this job opportunity:
- Salary up to $48,500
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to develop and mentor customer service teams
- Flexible work arrangements with the possibility of remote work after training
- Comprehensive benefits package including health insurance, retirement savings plan, and paid time off
What to Expect (Job Responsibilities):
- Supervise call center staff to ensure adherence to quality standards and proper procedures
- Develop work schedules and assign duties to enhance team efficiency
- Evaluate employee performance and recommend personnel actions in collaboration with Human Resources
- Provide coaching and identify training needs for direct reports through regular sessions
- Perform operational tasks to meet service level requirements and goals
What is Required (Qualifications):
- Bachelor's degree in a relevant field of study and 3+ years of relevant professional experience, or equivalent education and experience
- Ability to manage a high level of confidentiality
- Proficient in Microsoft Office Suite
- Excellent organizational, written, and verbal communication skills
- Ability to work in a fast-paced, deadline-oriented environment
How to Stand Out (Preferred Qualifications):
- 3-5 years of experience in a supervisory role within a call center or customer service environment
- Demonstrated ability to handle escalated issues effectively
- Familiarity with contact center operations and best practices
#CustomerService #CareerOpportunity #CompetitivePay #Management #RemoteWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
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