• Job Description

  Req#: RQ4040516
  Employer Industry: Healthcare Services
  
  Why consider this job opportunity:
  - Salary up to $113,453.60 annually
  - Opportunity for career advancement and growth within the organization
  - Work remotely with a flexible schedule
  - Comprehensive benefits package including recognition programs
  - Supportive and collaborative work environment
  - Chance to make a positive impact on patient-centered care
  
  What to Expect (Job Responsibilities):
  - Provide ongoing coaching, mentoring, and support to front-line specialty schedulers to ensure exceptional customer service and operational effectiveness
  - Foster a positive team environment by promoting open communication and collaboration
  - Monitor and evaluate team performance, conducting regular reviews and implementing corrective actions as needed
  - Manage day-to-day operations, ensuring productivity and quality standards are met
  - Collaborate with partners to improve workflows and support organizational goals
  
  What is Required (Qualifications):
  - High School Diploma or Equivalent required; Associate's Degree in a related field of study preferred
  - 5-7 years of customer service experience required
  - 3-5 years of call center experience required
  - 2-3 years of leadership/supervisory experience preferred
  - Exceptional telephone etiquette, customer service skills, and strong leadership abilities
  
  How to Stand Out (Preferred Qualifications):
  - Proficiency with contact center systems and technology, including Microsoft Office and CRM software
  - Strong time management and decision-making skills
  - Exceptional verbal and written communication skills
  - Understanding of company products, services, and policies
  
  #HealthcareServices #Leadership #RemoteWork #CareerOpportunity #CustomerService
  
  "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."

• About the company

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