Purpose Financial
Supervisor, Collections (Remote)
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Job Description
- Req#: 45876
Employer Industry: Consumer Financial Services
Why consider this job opportunity:
- Competitive wages with comprehensive health and life benefits
- 401(k) savings plan with company match and health savings account with employer seed
- Paid parental leave and generous paid time off, including volunteer time
- Opportunities for professional growth and development within the organization
- Business casual work environment with free parking, onsite gym, and snacks/drinks
- Rewards and recognition program along with employee assistance program
What to Expect (Job Responsibilities):
- Manage and motivate a team of collections professionals to achieve performance goals
- Conduct regular call reviews and provide feedback and coaching to staff
- Monitor and analyze daily, weekly, and monthly performance metrics and staffing KPIs
- Resolve escalated customer issues and maintain compliance with collection processes
- Assist in hiring, training, and evaluating collection staff to enhance performance
What is Required (Qualifications):
- Bachelor’s degree preferred or equivalent combination of education and experience
- Minimum of 3 years of collections experience, with at least 1 year in a management role
- Excellent written and verbal communication skills
- Strong analytical and critical-thinking abilities
- Ability to lead effectively within a fast-paced, dynamic environment
How to Stand Out (Preferred Qualifications):
- Experience in managing call center operations
- Proficiency in business-related computer programs
- Exceptional negotiation skills and comfort in presenting to various organizational levels
- Adaptability to changing environments and handling high-volume tasks
#ConsumerFinance #CollectionsManagement #CareerGrowth #TeamLeadership #FinancialServices
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