• Job Description

  Req#: 740537700
  This position is located in Immigration Records and Identity Services, National Records Center, FOIA Operations Branch, Customer Service Section.
  
  As a Supervisory Business Interface Representative, you will serve as a senior leader, overseeing the development, delivery, and integration of highly complex digital products and services that provide accurate and timely information through automated processes and case management systems to stakeholders.
  
  Duties
  
  
  • Serves as an active/decision-making member, as a Product Owner (PO), within the Agile development framework to provide business requirements and prioritization for IT development increments and sprints.
  • Serves as the business interface between the end user and the development team, gathering and presenting requirements, business value, acceptance criteria, process workflows, design mock-ups, risk, dependencies, from the end-user's perspective.
  • Employing human-centered design approach in coordination with USCIS file level subject matter experts to identify, collect, develop, and prioritize new requirements for emerging data systems using Agile Methodology processes.
  • Responsible for ensuring business requirements are fully and effectively communicated to the Office of Information Technology (OIT) and FOIA/PA, NRC and IRIS Leadership
  • Directs work to be accomplished by subordinates, establishing priorities and standards for completion of work.
  • Administers, analyzes, and supervises work involved in designing, developing, maintaining, and troubleshooting the system responsible for disseminating and managing Government information related to FOIA/PA requests by the public.
  
  
  Requirements
  
  
  Conditions of Employment:
  
  
  Qualifications
  
  
  The qualifications for this position must be met by 11:59 PM (Eastern Time) on 08/07/2023.
  
  Time in Grade does not apply to Delegated Examining Announcements, any reference to Time in Grade in the questionnaire will not apply to the rating and ranking of applicants.
  
  The Immigration Records and Identity Services Directorate (IRIS) provides immigration, employment, and identity information accurately and completely to enable confident and timely decisions. Through a culture of innovation and creativity, IRIS continually evaluates and improves processes to achieve optimal performance and drives flexible and modern technology solutions and services to support evolving operational needs. IRIS fosters a "smart creative" environment for employees that empowers and encourages them to innovate, take chances, and strive to create a better way of getting the job done. This "smart creative" environment challenges employees to think creatively and create solutions for how IRIS can continuously enhance the efficiency and effectiveness of operational, customer, and employee related matters.
  GS-14: In addition to the requirements at the lower grade level(s), you qualify at the GS-14 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-13 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
  • Simultaneously leads and supervises multiple teams using Agile practices to execute the delivery and integration of highly complex digital products or services.
  • Serves as the principal advisor to senior leadership in the development of technical business processes, program improvements, and short- and long-range plans.
  • Oversees the strategy development, creation, and implementation of multiple digital products and/or platforms that provide services to organizations or the public.
  Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 08/07/2023. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions.
  Please ensure EACH work history includes ALL of the following information:
  • Job Title (include series and grade if Federal Job)
  • Duties (be specific in describing your duties)
  • Employer's name and address
  • Supervisor name and phone number
  • Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
  • Start and end dates for each grade/pay level if you've held a federal position.
  • Full-time or part-time status (include hours worked per week)
  • Salary
  Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.
  
  Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
  
  Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
  
  National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

• About the company

  The United States Department of Homeland Security is the U.S. federal executive department responsible for public security, roughly comparable to the interior or home ministries of other countries. Its stated missions involve anti-terrorism, border security, immigration and customs, cyber security, and disaster prevention and management.

Notice