What's your preference?
Job Description
- Req#: R0031745
- Customer Support: Respond to support tickets with accuracy and timeliness, resolving technical issues and guiding users through solutions.
- Technical Troubleshooting: Assist with diagnosing and resolving software-related problems, escalating complex issues as needed.
- Documentation: Maintain and contribute to internal knowledge bases and support documentation to ensure consistent and accurate responses.
- Customer Engagement: Communicate effectively with clients to understand their needs, provide updates, and build trust.
- Training Support: Participate in onboarding and training sessions for new team members and clients, ensuring clarity and consistency.
- Process Improvement: Use data and feedback to identify inefficiencies and propose enhancements to support workflows.
- Billing and Renewals Assistance: Support the team in managing customer billing inquiries and renewal processes.
- Associate’s or Bachelor’s degree in a related field, or equivalent experience.
- 2+ years of experience in a technical support or customer service role, preferably in a software environment.
- Experience with financial software, especially in school district setting, is strongly preferred.
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication abilities.
- Familiarity with support ticketing systems and remote troubleshooting tools.
- Empathy and approachability in customer interactions.
- Initiative and curiosity to learn and improve.
- Ability to work independently and collaboratively.
- Strong organizational skills and attention to detail.
About the Role
Harris School Solutions is seeking a detail-oriented and customer-focused NextGen Support Analyst to join our Support Services team. This role is pivotal in delivering high-quality technical support for our NextGen software solutions, ensuring customer satisfaction, and contributing to continuous process improvement.
Key Responsibilities
Qualifications
Desired Qualities
About the company
Harris provides mission critical software solutions for the public sector, healthcare, utilities and private sector verticals.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.