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Job Description
- Req#: 5779358004
Employer Industry: Food Service Software
Why consider this job opportunity:
- Salary up to $75,000
- Competitive pay with a comprehensive benefits package including medical, dental, and vision
- Flexible PTO and paid company holidays
- Opportunity for career advancement and personal growth within a mission-driven team
- Work in a supportive and collaborative environment with fun team events
- 10 weeks of paid parental leave and wellness benefits
What to Expect (Job Responsibilities):
- Assist customers in resolving issues related to the employer's software platform
- Utilize internal tools to troubleshoot customer tickets within the Labor and Inventory product suites
- Collaborate with a global team to enhance the customer experience
- Provide technical support to Sales and Success teams for account management
- Represent the voice of the customer to inform product and engineering teams of customer needs
What is Required (Qualifications):
- 1-2 years of remote application support experience
- 2-4 years of customer-facing experience, preferably in the hospitality industry
- Bachelor's Degree
- Strong interpersonal and communication skills (both written and verbal)
- Ability to work in a high-stress environment while managing multiple priorities
How to Stand Out (Preferred Qualifications):
- Experience working with a distributed/remote team
- Familiarity with tools such as Jira and Zendesk
- SQL knowledge and ability to troubleshoot networking protocols
- Experience supporting the restaurant, convenience store, or grocery industry verticals
- Understanding of inventory and labor management tools and reports
#FoodServiceSoftware #CustomerSupport #CareerGrowth #CompetitiveCompensation #RemoteWorkOpportunity
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
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