Supabase
Support Engineer (AMER - Weekends)
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Job Description
- Req#: dcf09dfe-55bc-44ba-b5db-1a2de7f33216
Employer Industry: Software Development Platform
Why consider this job opportunity:
- Fully remote position with the flexibility to work from anywhere in the world
- Equity ownership through ESOP for every team member, sharing in the company's growth
- Comprehensive health benefits covering 100% for employees and 80% for dependents
- Annual off-site events for team bonding and collaboration
- Tech allowance to create your ideal work environment
- Opportunity for professional development with an annual education allowance
What to Expect (Job Responsibilities):
- Provide initial and timely responses to support cases on various topics, including billing and implementation
- Triage support cases by directing users to documentation or escalating to technical teams
- Monitor and engage with feedback channels, such as GitHub Issues and Discussions
- Identify opportunities for internal tooling improvements to enhance support efficiency
- Reproduce issues, create test cases, and improve test coverage as needed
What is Required (Qualifications):
- Minimum of 3 years of experience in customer support, specifically providing developer support
- Proficiency in SQL, ideally PostgreSQL, with comfort in complex queries
- Excellent communication skills and fluency in English
- Experience using Linux/Unix operating systems and the command line
- Familiarity with GitHub Issues and Discussions
How to Stand Out (Preferred Qualifications):
- Experience with popular JavaScript frameworks such as React, Vue, or Svelte
- Knowledge of Node.js and database administration
- A degree in Computer Science
#SoftwareDevelopment #RemoteWork #DeveloperSupport #HealthBenefits #ProfessionalDevelopment
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