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Job Description
- Req#: 850d995e-221c-46cf-bdc0-5c61bf555381
Employer Industry: Healthcare Technology
Why consider this job opportunity:
- Competitive salaries
- Potential equity compensation for outstanding performance
- Flexible PTO and remote/hybrid work environment
- Comprehensive medical, dental, and vision insurance benefits
- Company-paid disability and life insurance benefits
- Opportunity to work with a talented team solving complex problems in the healthcare industry
What to Expect (Job Responsibilities):
- Collaborate with product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products
- Meet virtually with customers and internal stakeholders to diagnose potential issues
- Reproduce, debug, and identify root causes of issues in production and development environments
- Write detailed technical specifications for product engineers to reproduce and resolve identified issues
- Write performant scripts and database queries to resolve issues and respond to stakeholder requests
What is Required (Qualifications):
- 3+ years of experience working as either a Support Engineer or as a Software Developer with customer-facing responsibilities
- Working knowledge of MySQL or an equivalent relational database querying language (Postgres, MSSQL, etc.)
- Ability to read and write code using at least one modern programming language
- Comfortable using Chrome DevTools (or equivalent) to investigate and debug issues with web applications
- Strong communication skills and the ability to articulate thoughts and decisions, including with senior leadership
How to Stand Out (Preferred Qualifications):
- Experience working in software development (especially using PHP, Python, or modern JavaScript frameworks like Vue and React)
- Experience working in customer support or directly responding to customer issues
- Knowledge of various AWS services like EC2, S3, Route 53, or CloudWatch
- A background working in the healthcare industry
- Prior startup and/or B2B SaaS technology organization experience
#HealthcareTechnology #SupportEngineer #RemoteWork #CareerOpportunity #CompetitivePay #HealthcareInnovation
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