INSPYR
Support Engineer
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Job Description
- Req#: 25-12637
Employer Industry: Technology Solutions
Why consider this job opportunity:
- Compensation of $38/hr - $40/hr
- Opportunity for long-term contract with potential extensions
- Comprehensive medical, dental, and vision benefits
- 401(k) retirement plan
- Flexible remote work arrangement, requiring PST hours
- Chance to work on critical systems and contribute to operational excellence
What to Expect (Job Responsibilities):
- Collaborate with internal domain owners to onboard domains to the CDN and apply configuration changes
- Follow established Standard Operating Procedures (SOPs) to execute domain and DNS/CDN changes
- Directly support customers with common use cases like routing rules, traffic shifting, and firewall protections
- Act as a first responder for critical incidents and escalate issues as needed
- Conduct root cause analysis for failed commands and debug issues by reviewing underlying code
What is Required (Qualifications):
- Minimum of 4 years of experience providing customer-facing support to critical systems at a large scale
- Basic understanding of networking concepts, DNS, and CDN functionality
- Strong adherence to SOPs with a commitment to high standards
- Ability to handle time-sensitive tasks with a sense of urgency and attention to detail
- Familiarity with AWS services and cloud infrastructure
How to Stand Out (Preferred Qualifications):
- Experience with automation
- AWS certifications are a plus
- Experience reading and understanding coded commands (e.g., Node.js)
#TechnologySolutions #RemoteWork #CustomerSupport #AWS #CareerOpportunity
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Genuent provides an innovative approach to the Delivery of Information Technology Talent. Genuent is becoming INSPYR Solutions.
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