NHS
Support Manager - Medicine
This job is now closed
Job Description
- Req#: C9339-25-0295?language=en&page=394&sort=publicationDateDesc
- Outpatient service management
- Performance management
- Complaint coordination
- Line management of administrative colleagues
- Educated to GCSE Level with a Grade C and above in English and Maths (2)
- Experience of working in the NHS and the requirements of an outpatients service (2)
- Experience of working in a multi-disciplinary and busy team environment. (2)
- Experience of working under pressure and to deadlines. (2)
- Experience of talking to patients/service users or working in customer focussed environment. (2)
- Experience of managing waiting lists and patient pathways (2)
- Experience of using spreadsheets to record and track information (2)
- Experience of writing short reports (2)
- Must be computer literate / possess keyboard skills. (2)
- Excellent verbal and written communication skills; good telephone manner. (2)
- Good organisational and time management skills; must be able to prioritise and plan daily workload, including working flexibly in a busy and frequently interrupted department. (2)
- Must be able to demonstrate attention to detail, and complete tasks to deadlines. (2)
- Understanding of patient confidentiality, data protection and freedom of information policies as they relate to waiting times. (2)
- Knowledge of the CareFlow patient administration system, including managing access plans, building clinics, updating Directory of Services etc. (2)
- Educated to GCSE Level with a Grade C and above in English and Maths (2)
- Experience of working in the NHS and the requirements of an outpatients service (2)
- Experience of working in a multi-disciplinary and busy team environment. (2)
- Experience of working under pressure and to deadlines. (2)
- Experience of talking to patients/service users or working in customer focussed environment. (2)
- Experience of managing waiting lists and patient pathways (2)
- Experience of using spreadsheets to record and track information (2)
- Experience of writing short reports (2)
- Must be computer literate / possess keyboard skills. (2)
- Excellent verbal and written communication skills; good telephone manner. (2)
- Good organisational and time management skills; must be able to prioritise and plan daily workload, including working flexibly in a busy and frequently interrupted department. (2)
- Must be able to demonstrate attention to detail, and complete tasks to deadlines. (2)
- Understanding of patient confidentiality, data protection and freedom of information policies as they relate to waiting times. (2)
- Knowledge of the CareFlow patient administration system, including managing access plans, building clinics, updating Directory of Services etc. (2)
Job summary
Due to a high number of applications, please note this advert will close early.
The Medicine Division management team at NBT are looking to recruit a Band 5 Support Manager on a full-time, permanent basis.
The post will have key responsibilities relating to:
The successful candidate will be assigned to one of the four clusters within the Medicine Division and be responsible for the delivery of services within a sub-set of specialties within the cluster.
Interested candidates are encouraged to reach out to discuss the post in more detail via the contact information provided below.
Main duties of the job
Staff Management - Secretarial, Administrative, Clerical
To manage attendance and absence of staff group, including return to work meetings, sickness absence and stage of sickness management, occupational health referrals etc.
To oversee annual leave processes and maintain sufficient administrative cover.
To update, amend or implement administrative processes to improve working practices.
Outpatients and Performance
To work closely with the Central Outpatients Department to ensure accurate and optimum clinic booking and utilisation, for all areas of the specialties.
To oversee the Outpatient and Elective waiting lists, and ensure pathway management is active and accurate and that waits are not being exceeded, and if so, being escalated.
To ensure National targets continue to be achieved, reviewing long-waiters and highlighting capacity issues.
Complaints Co-ordination
To be the point of contact for complaints relating to the specialties, co-ordinating progress against defined time-scales.
To liaise with managers and clinicians in the investigation of complaints and co-ordination of responses.
Other
To deal with operational issues in conjunction with the cluster management team.
To participate in areas of service development where current services can be improved or streamlined, ensuring stakeholder input during any service redesign.
About us
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Date posted
15 April 2025
Pay scheme
Agenda for change
Band
Band 5
Salary
£29,970 to £36,483 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
339-MD7757-LGG
Job locations
Southmead Hospital
Bristol
BS10 5NB
Job descriptionJob description
Job responsibilities
This post forms a key role within the Medicine Management team at North Bristol NHS Trust. The postholder will be responsible for a sub-set of specialties within one of the four clusters in the Division and will manage the secretarial, administrative and clerical staff and services that support the clinical practice.
The postholder will be required to have existing staff management experience and skills, and an extensive background in administrative and clerical processes and procedures.
Applicants will also need to have an understanding of waiting lists, preferably in an outpatient environment, as clinic utilisation and performance targets such as RTT and diagnostic waits will form a large part of the role.
Applicants should have well developed communication skills (both written and verbal), as you will be dealing with patient concerns and complaints. This is a varied role where you will work closely with the fellow Support Managers, Specialty Manager and Assistant General Manager, and there is much potential to learn and experience new skills.
This post will be expected to promote a patient focused culture and help support and develop the services within the assigned cluster.
Job responsibilities
This post forms a key role within the Medicine Management team at North Bristol NHS Trust. The postholder will be responsible for a sub-set of specialties within one of the four clusters in the Division and will manage the secretarial, administrative and clerical staff and services that support the clinical practice.
The postholder will be required to have existing staff management experience and skills, and an extensive background in administrative and clerical processes and procedures.
Applicants will also need to have an understanding of waiting lists, preferably in an outpatient environment, as clinic utilisation and performance targets such as RTT and diagnostic waits will form a large part of the role.
Applicants should have well developed communication skills (both written and verbal), as you will be dealing with patient concerns and complaints. This is a varied role where you will work closely with the fellow Support Managers, Specialty Manager and Assistant General Manager, and there is much potential to learn and experience new skills.
This post will be expected to promote a patient focused culture and help support and develop the services within the assigned cluster.
Person SpecificationPerson Specification
Education
Essential
Work Experience
Essential
Desirable
Knowledge Skills and Abilities
Essential
Desirable
Education
Essential
Work Experience
Essential
Desirable
Knowledge Skills and Abilities
Essential
Desirable
Additional informationDisclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
North Bristol NHS Trust
Address
Southmead Hospital
Bristol
BS10 5NB
Employer's website
Employer details
Employer name
North Bristol NHS Trust
Address
Southmead Hospital
Bristol
BS10 5NB
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.