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Job Description
- Req#: R0030244
Employer Industry: Software Solutions
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Competitive salary based on experience
- Chance to make a positive impact on customer satisfaction and service quality
- Role involves developing and implementing training for support staff
- Engage directly with customers to enhance service offerings
What to Expect (Job Responsibilities):
- Lead and manage the support team, providing guidance, training, and performance evaluations
- Oversee the support ticket process, ensuring timely and accurate resolution of customer issues
- Develop and implement a formalized training process for support staff
- Monitor and evaluate the quality of support interactions to enhance customer satisfaction
- Manage customer billing and renewals, ensuring accurate processing and addressing related inquiries
What is Required (Qualifications):
- Bachelor's degree in a related field or equivalent experience
- Proven experience of over 5 years in a support management role, preferably in a software company
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Technical proficiency and familiarity with support tools and systems
How to Stand Out (Preferred Qualifications):
- Experience working with school districts or educational institutions
- Approachability and servant leadership qualities
- Curiosity and initiative in problem-solving
- Strong ability to empathize with customers and understand their use cases
#SoftwareSolutions #CustomerSupport #TeamLeadership #CareerGrowth #CustomerSatisfaction
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
Harris provides mission critical software solutions for the public sector, healthcare, utilities and private sector verticals.
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