• Job Description

  Req#: 5691274004
  Employer Industry: SaaS (Software as a Service)
  
  Why consider this job opportunity:
  - Salary up to $150,000
  - Opportunity for career advancement and growth within the organization
  - Flexibility of remote work
  - Comprehensive benefits package including dental, vision, and life/disability insurance
  - Equity options and company bonus programs available
  - Supportive work environment that encourages collaboration and innovation
  
  What to Expect (Job Responsibilities):
  - Act as the operational project manager for Support initiatives, driving alignment and execution across teams
  - Build and maintain Support dashboards and reports that provide insights on SLA attainment, cost per ticket, and CSAT
  - Conduct ad-hoc analyses to uncover drivers of operational performance and recommend improvements
  - Champion the adoption of AI-powered solutions to enhance Support’s productivity and scalability
  - Translate support data and insights into actionable recommendations for leadership
  
  What is Required (Qualifications):
  - 3–5 years of experience in Support Operations, RevOps, or Business Operations, ideally in a SaaS environment
  - Proven track record of implementing AI-driven support tools to drive efficiency
  - Strong analytical background with hands-on experience in data reporting and visualization tools
  - Hands-on experience with support platforms and workflow automation tools
  - Excellent communication and collaboration skills with the ability to influence stakeholders
  
  How to Stand Out (Preferred Qualifications):
  - Experience in program management of cross-functional initiatives that drove measurable outcomes in efficiency or retention
  - Demonstrated ability to manage or design bonus programs
  
  #SaaS #SupportOperations #RemoteWork #CareerGrowth #AIAdoption #Collaboration
  
  We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
  We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

• About the company

  Apollo is an intelligent, data-first engagement platform that puts structured data at the core of your workflows to help you execute, analyze, and improve on your growth strategy.

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