Employer Industry: Educational Technology Services

Why consider this job opportunity:
- Opportunity for hybrid work schedule, combining remote and in-house responsibilities
- Competitive salary with potential for career advancement within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and service delivery
- Enhance your technical skills and gain experience in IT support and customer service

What to Expect (Job Responsibilities):
- Serve as the first point of contact for customers seeking technical assistance via phone, email, or in-person
- Utilize problem-solving skills and technical knowledge to diagnose and resolve customer issues
- Accurately capture customer interactions and escalate unresolved issues beyond Tier I support
- Conduct independent research to find solutions to technical problems using available resources
- Collaborate with department colleagues to enhance service delivery and support effectiveness

What is Required (Qualifications):
- 1-2 years of experience in IT support and/or customer service role
- Working knowledge of multiple Operating Systems (i.e., Windows and Apple)
- Proficiency in commonly used software such as Microsoft Office, Slack, Firefox, and Chrome
- Understanding of computing and network technologies
- Strong communication skills, with the ability to convey information clearly and professionally

How to Stand Out (Preferred Qualifications):
- AAS degree in Information Systems, Computer Science, or a related field
- Experience using a help desk ticketing system (e.g., Cherwell, ServiceNow)
- Pursuing or holding relevant technology certifications (e.g., CompTIA A+, HDI, Microsoft, Apple, Cisco)

#EducationalTechnology #ITSupport #CustomerService #HybridWork #CareerGrowth

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