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Job Description
- Req#: d7b2c317-0be2-4d39-a551-10ae5756b07f
Employer Industry: Consumer Finance
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engage in a dynamic role within a fast-paced company
- Contribute to meaningful improvements in customer satisfaction and overall service delivery
- Chance to work with innovative technologies and AI-driven process enhancements
- Commitment to transparency and equitable compensation practices
What to Expect (Job Responsibilities):
- Manage inbound calls, emails, and texts from callers to address their account needs
- Document communications and resolve basic issues using ZenDesk
- Improve existing contact center processes and evaluate inbound call workflows
- Provide empathetic and compliant communications with callers across various channels
- Collaborate cross-functionally with Product, Operations, and Compliance teams
What is Required (Qualifications):
- 1–2+ years in customer service, collections, or other high-volume customer-facing roles
- Proven reliability and accountability in meeting performance targets
- Strong verbal and written communication skills with the ability to manage challenging conversations
- Comfort with CRM and support tools like Zendesk, Twilio, and Google Workspace
- Awareness of compliance requirements in financial conversations
How to Stand Out (Preferred Qualifications):
- Experience in a startup or fast-paced environment
- Demonstrated history of exceeding customer satisfaction and performance metrics
- Curiosity toward new technologies and process improvements
#ConsumerFinance #CustomerService #CareerOpportunity #PerformanceExcellence #DiversityAndInclusion
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