Remote Jobs
Support Specialist (Remote)
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Job Description
- Req#: R22790
Employer Industry: Consumer Electronics
Why consider this job opportunity:
- Salary up to $50,000.00
- Eligibility for a discretionary bonus of 5% of annual salary
- Comprehensive benefits package including health insurance, a 401(k) plan, and paid vacation and holidays
- 100% remote work opportunity, allowing for flexibility
- Opportunity to work in a fast-paced, innovative environment with a focus on customer experience
What to Expect (Job Responsibilities):
- Provide Tier 2 technical support and solutions to customers via phone, email, and live chat
- Educate customers on website tools and resources to enhance product usage
- Document all customer interactions and support issues in the ticketing system
- Demonstrate empathy and responsible judgment to ensure positive customer outcomes
- Collaborate with team members to deliver exceptional customer experiences
What is Required (Qualifications):
- Minimum of 2 years proven customer service experience, ideally in telecom, high-tech, or consumer electronics
- Experience with video conferencing tools, including Zoom Rooms and Microsoft Teams Rooms
- Proficiency with Microsoft Office applications
- Excellent verbal and written communication skills
- Associate's or Bachelor's Degree preferred, or a combination of some college and relevant experience
How to Stand Out (Preferred Qualifications):
- Experience with cellphones, apps, and Bluetooth technology
- Strong conflict resolution and relationship management skills
- Proven ability to explain complex technical issues in a customer-friendly manner
- Desire to continually learn and adapt in a dynamic work environment
- Ability to make independent, resourceful decisions during customer interactions
#ConsumerElectronics #RemoteWork #CustomerSupport #TechnicalSupport #CareerOpportunity #InnovativeEnvironment
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