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Support Specialist - Tier 1 (Remote)
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Job Description
- Req#: R108544
Employer Industry: Technology Support Services
Why consider this job opportunity:
- Starting compensation of $17/hr plus benefits
- Full Medical, Dental, and Vision benefits, along with an integrated Wellness Program
- 401(k) Match Retirement Savings Plan
- Paid Time Off (PTO) and Holiday Pay, including Floating Holidays
- Opportunities for professional growth and development through ongoing training
- Full Paid Parental and Adoption Leave
What to Expect (Job Responsibilities):
- Respond to incoming customer requests via phone, email, and chat, primarily handling customer phone calls
- Troubleshoot and resolve customer issues using software updates, drivers, and knowledge bases
- Maintain technical expertise with relevant software and computer systems
- Communicate professionally with customers for follow-up and issue resolution
- Track escalated issues to ensure timely resolution and customer satisfaction
What is Required (Qualifications):
- High School Diploma or equivalent
- Excellent computer skills and strong customer service orientation
- Exceptional verbal communication skills with a consistent, positive attitude
- Ability to make quick, sound judgments and excellent multi-tasking skills
- Strong analytical and problem-solving abilities
How to Stand Out (Preferred Qualifications):
- Associate's Degree
- Ability to present ideas in business-friendly language
- Highly self-motivated with a strong ability to work in a fast-paced environment
- Strong organizational skills with attention to detail and task follow-up
- Actively volunteers for various projects and committees
#TechnologySupport #CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits
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