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Job Description
- Req#: 41d420ce-c027-4470-b8d5-026912822767
Employer Industry: Financial Technology (FinTech)
Why consider this job opportunity:
- Salary up to $120,000 per year
- Robust medical, vision, and dental coverage with ~100% of employee premiums covered
- Meaningful parental leave of 16 weeks fully paid for all new parents, including birthing and non-birthing parents
- Remote-first culture with flexibility for work-from-anywhere
- Open and encouraged flexible time off policy
- Opportunities for team bonding through company offsites
What to Expect (Job Responsibilities):
- Engage with customers through Zendesk and other channels to support product inquiries, configuration issues, and bugs
- Perform initial investigations and troubleshooting by reviewing logs, audit history, and other internal diagnostics
- Reproduce reported issues that cannot be resolved through investigation alone
- Triage confirmed or unresolved issues to Product and Engineering, providing clear documentation of the customer's problem and insights
- Advocate for product improvements and document common workflows in the Help Center
What is Required (Qualifications):
- Experience providing L2 or L3 technical and product support for a B2B SaaS product or comparable lending systems
- Demonstrated ability to learn complex products and adjacent domain knowledge
- Comfort working with technical concepts such as system configurations, logs, APIs, or structured data formats (e.g., JSON and XML)
- Strong written communication skills and ability to work in a remote-first environment
- Willingness to participate in occasional after-hours incident coverage
How to Stand Out (Preferred Qualifications):
- Experience providing white glove support to enterprise B2B SaaS customers
- Familiarity with mortgage or lending systems (LOS experience, MISMO, etc.)
- Experience using or supporting AI-powered software products
#FinancialTechnology #CustomerSupport #RemoteWork #CareerOpportunity #TechJobs #InclusiveWorkplace
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Building the future of mortgage infrastructure.
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