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Job Description
- Req#: E0148-25-0027?language=en&page=21&sort=publicationDateDesc
- Encourage the people we support to participate in their chosen activity or follow their interests, this will involve assisting them in the community.
- Co-ordinate scheduled activities for the people we support, using personalised rotas and liaising with others, ensuring facilitated activities and appointments are attended.
- Support, prompt and assist people with their personal care, promoting independence during this, wherever possible.
- Encourage the people we support to utilise or develop any proactive strategies to maintain their emotional wellbeing and mental health.
- Ensure all records are accurate and up to date, including incident forms, daily notes and finance records.
- Good basic comprehension of English language including basic literacy and numerical skills i.e., GCSE level or equivalent.
- Excellent communication skills, as well as excellent listening skills, as you will be supporting people who use various methods of communication.
- Ongoing commitment to own personal development and training.
- Knowledge/experience/desire to support individuals with Mental Health, Learning Disabilities or Challenging Behaviour is essential.
- Good basic comprehension of English language including basic literacy and numerical skills i.e., GCSE level or equivalent.
- Excellent communication skills, as well as excellent listening skills, as you will be supporting people who use various methods of communication.
- Ongoing commitment to own personal development and training.
- Knowledge/experience/desire to support individuals with Mental Health, Learning Disabilities or Challenging Behaviour is essential.
Job summary
Are you looking for a rewarding career? If you are a caring, energetic, enthusiastic individual, Iris Care Group has an exciting new opportunity for (a) Support Worker to join one of our well-established teams at Ty Pentyrch, Cardiff.
Main duties of the job
About us
Employing nearly 1,800 people, Iris Care Group is the largest independent health and social care provider across the Southwest of England and South Wales. We provide innovative, effective, and forward-thinking care for adults with specialist mental healthcare needs.
With over 90% of staff saying they enjoy their job; we are proud to have created environments where our staff feel rewarded and fulfilled. Work for us and you'll go home knowing that you've made a difference.
Details
Date posted
10 July 2025
Pay scheme
Other
Salary
£25,729.74 a year
Contract
Permanent
Working pattern
Full-time
Reference number
E0148-25-0027
Job locations
14 Heol Danyrodyn
Pentyrch
Cardiff
CF15 9QB
Job descriptionJob description
Job responsibilities
Key Responsibilities
To provide leadership to less experienced staff to ensure the development of best care practice and optimal outcomes for clients.
To provide therapeutic and personal care to our client group.
Promote the rights of clients to be treated with dignity and respect in every aspect of their lives
Respect the confidences of clients, except where to do so would result in harm to a client, damage to the organisation or the commission of a criminal offence.
Establish supportive relationships with clients and encourage the development of stable relationships between clients and other staff, and their families and friends and within the group of clients.
Promote the emotional health and self-esteem of clients and support them through changes in living circumstances and personal relationships.
Support clients in making their own choices and decisions to the maximum of their capability, and ensure that the needs and wishes of clients are fully considered in any decision relating to them.
Ensure the protection of clients from significant harm, by exercising vigilance, observing changes in clients behaviour or appearance, and complying fully with the Vulnerable Adults policy.
DAILY LIVING AND CLIENTS PLANS
Assist clients with self-care skills including eating, drinking, washing, bathing, using the toilet or managing incontinence, dressing and undressing, mobility and transport, getting up and going to bed, and once trained, administration of medication.
Participate in the development, implementation and review of placement & support plans for clients.
Promote clients participation in, enjoyment and understanding of their religion, culture and first language
Participate in the development, implementation and review of programmes aimed at enabling clients to manage their challenging behaviour, ensuring full compliance with clients individual behaviour support plans.
Ensure that clients profiles and care files are updated and accurate and maintained.
WORKING IN PARTNERSHIP
Work in partnership with the families, friends & advocates of clients to promote their health, welfare and development, including escorting clients on home visits as required.
Work in partnership with members of clients professional network to promote their health, welfare and development
Work as a member of the unit staff team, co-operating fully and communicating openly with other team members.
Act as transition co-ordinator by being responsible for liaising with relevant families, professionals.
Act as liaison for Health Action Plans with the relevant social services and health departments with a view to support Transition plans.
Provide leadership within de-escalation techniques and interventions when dealing with challenging behaviours displayed by some clients
MAINTAINING THE UNIT
Store and transmit information and maintain accurate records in accordance with ICG policy, and ensure that any information concerning the health, welfare and development of a client is accurately communicated to colleagues and managers.
When requested act as the designed responsible Health and Safety person, thereby participating in the assessment of risk, reporting matters of concern to managers and complying in full with duties under ICGs Health and Safely policy.
MANAGERIAL AND SHIFT LEADING
Act as Shift Leader as and when required to do so, ensuring all duties are carried out to a high standard
When in the Shift Leader role, allocate work to teams and individuals, agreeing objectives and work plans, assessing the performance of teams and individuals and giving appropriate feedback to individuals and management
Maintain effective staff discipline, operating at all times within ICGs Disciplinary policy and procedures.
STAFF DEVELOPMENT AND TRAINING
Continuously reflect on own practice and seek to develop skills, making full use of supervision and participating in pre-qualifying, qualifying and post-qualifying training as required
Support new staff during their induction periods and assist them to become familiar with their role and the needs of the clients, then feedback relevant and accurate information regarding performance to managers
GENERAL RESPONSIBILITIES
Maintain a standard of dress that is appropriate to the role and in keeping with ICGs dress code.
Undertake any other duties consistent with the post.
Work in any other ICGs location as required
Job responsibilities
Key Responsibilities
To provide leadership to less experienced staff to ensure the development of best care practice and optimal outcomes for clients.
To provide therapeutic and personal care to our client group.
Promote the rights of clients to be treated with dignity and respect in every aspect of their lives
Respect the confidences of clients, except where to do so would result in harm to a client, damage to the organisation or the commission of a criminal offence.
Establish supportive relationships with clients and encourage the development of stable relationships between clients and other staff, and their families and friends and within the group of clients.
Promote the emotional health and self-esteem of clients and support them through changes in living circumstances and personal relationships.
Support clients in making their own choices and decisions to the maximum of their capability, and ensure that the needs and wishes of clients are fully considered in any decision relating to them.
Ensure the protection of clients from significant harm, by exercising vigilance, observing changes in clients behaviour or appearance, and complying fully with the Vulnerable Adults policy.
DAILY LIVING AND CLIENTS PLANS
Assist clients with self-care skills including eating, drinking, washing, bathing, using the toilet or managing incontinence, dressing and undressing, mobility and transport, getting up and going to bed, and once trained, administration of medication.
Participate in the development, implementation and review of placement & support plans for clients.
Promote clients participation in, enjoyment and understanding of their religion, culture and first language
Participate in the development, implementation and review of programmes aimed at enabling clients to manage their challenging behaviour, ensuring full compliance with clients individual behaviour support plans.
Ensure that clients profiles and care files are updated and accurate and maintained.
WORKING IN PARTNERSHIP
Work in partnership with the families, friends & advocates of clients to promote their health, welfare and development, including escorting clients on home visits as required.
Work in partnership with members of clients professional network to promote their health, welfare and development
Work as a member of the unit staff team, co-operating fully and communicating openly with other team members.
Act as transition co-ordinator by being responsible for liaising with relevant families, professionals.
Act as liaison for Health Action Plans with the relevant social services and health departments with a view to support Transition plans.
Provide leadership within de-escalation techniques and interventions when dealing with challenging behaviours displayed by some clients
MAINTAINING THE UNIT
Store and transmit information and maintain accurate records in accordance with ICG policy, and ensure that any information concerning the health, welfare and development of a client is accurately communicated to colleagues and managers.
When requested act as the designed responsible Health and Safety person, thereby participating in the assessment of risk, reporting matters of concern to managers and complying in full with duties under ICGs Health and Safely policy.
MANAGERIAL AND SHIFT LEADING
Act as Shift Leader as and when required to do so, ensuring all duties are carried out to a high standard
When in the Shift Leader role, allocate work to teams and individuals, agreeing objectives and work plans, assessing the performance of teams and individuals and giving appropriate feedback to individuals and management
Maintain effective staff discipline, operating at all times within ICGs Disciplinary policy and procedures.
STAFF DEVELOPMENT AND TRAINING
Continuously reflect on own practice and seek to develop skills, making full use of supervision and participating in pre-qualifying, qualifying and post-qualifying training as required
Support new staff during their induction periods and assist them to become familiar with their role and the needs of the clients, then feedback relevant and accurate information regarding performance to managers
GENERAL RESPONSIBILITIES
Maintain a standard of dress that is appropriate to the role and in keeping with ICGs dress code.
Undertake any other duties consistent with the post.
Work in any other ICGs location as required
Person SpecificationPerson Specification
Qualifications
Essential
Experience
Essential
Qualifications
Essential
Experience
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Iris Care Group
Address
14 Heol Danyrodyn
Pentyrch
Cardiff
CF15 9QB
Employer's website
Employer details
Employer name
Iris Care Group
Address
14 Heol Danyrodyn
Pentyrch
Cardiff
CF15 9QB
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.
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