• Job Description

  Req#: E0179-1049?language=en&page=767&sort=publicationDateDesc

  Job summary

  Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.

  To work as part of a multidisciplinary Vulnerable Adult Service (VAS) team based in Norwich at the Inclusion Health hub. The post holder will provide both in reach and outreach support for vulnerable and marginalised adults with severe and multiple disadvantages who may be homeless, living in hostels or in temporary accommodation.

  Support will be provided to individuals to register at the primary health care service at the inclusion health hub at under one roof and to further access to a range of health care services including but not limited to appointments in respect of their health and care needs.

  The post holder will in addition support Vulnerable patients referred from Norwich Inclusion Health Practices as part of the Vulnerable Service model in respect of their health care needs The post holder will support the ambitions of Norwich PCN to address health inequalities by providing support services for marginalised groups across Norwich PCN, you will work collaboratively with a wide range of statutory, voluntary and charitable organisation to be able to offer a holistic approach to improve access to health care.

  Main duties of the job

  The post holder will actively engage with people who use the service on a one-one basis, providing a comprehensive support package that is sustainable, recovery focused, and goal orientated.

  • The post holder will provide an outreach service and will work at both the U1R base and a range of appropriate outreach venues.
  • The post holder will support, and coordinate patients access to hospital and other appointments in respect of their health and care needs.
  • The post holder will be required to chaperone where needed during GP, Health and Health Care professional appointments as directed by the clinical team and under the standard operating procedure, following training and enhanced DBS checks.
  • The post holder will undertake the guidance of the clinical team and under the standard operation procedure urine drug screening.
  • The post holder will carry out street outreach as required in collaboration with partners such as the Pathways Norwich service and support people to access the VAS at the hub or the Inclusion health practice they are registered at.
  • The post holder will attend and take an active part at weekly multidisciplinary team meetings and follow up actions and plans of care for patients.
  • The post holder will work closely with the VAS Integrated care coordinator to plan support needs and coordinate them. This will be in adherence to the guidance within the VAS standard operating procedure which requires support for patients to transition to the tiered levels of the service.

  About us

  Norfolk Primary Care Ltd is a Community Interest Company. It is established to:

  • Support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.
  • Help with challenges identified by practices workload, GP recruitment, sharing best practice.
  • Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.
  • Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.
  • Work within health systems to provide patient care in innovative and solution-focussed ways.

  Details

  Date posted

  13 August 2025

  Pay scheme

  Other

  Salary

  £25,875 to £28,050 a year

  Contract

  Permanent

  Working pattern

  Full-time

  Reference number

  E0179-1049

  Job locations

  3rd Floor, Reed House

  Peachman Way

  Broadland Business Park

  Norwich

  NR7 0WF

  
  

  100-102 Westwick Street

  Norwich

  Norfolk

  NR2 4SZ

  
  

  Job description

  Job responsibilities

  General

  • Actively seek to safeguard patients within the safeguarding adults guidelines andprocedures whilst promoting independence.
  • Ensure that risks are identified and managed with the appropriate referrals to risk enablement are made.
  • To implement and review support plans as directed by the service for patients andensuring person centered delivery of services.
  • To work in close partnership with colleagues in the health hub, other agencies, families/carers, to achieve a coordinated service based on the support plan, within eligibility criteria. For the Vulnerable Adult Service
  • Ensure that all records/reports, in whatever format, are completed thoroughly and accurately.
  • To ensure that own practice is of the required standard by knowing and implementingrelevant policies, procedures, and guidance.
  • Attend appropriate meetings and forums, relevant to the role, and actively promotethe service.
  • Attend regularly all staff meetings and other team meetings as directed by the management.

  Personal/Professional Development:

  The post holder will participate in any training program implemented by the practice aspart of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
  • Taking responsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similar work.

  Quality:

  The post holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk.
  • Assess own performance and take accountability for own actions, either directly orunder supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activitiesand making suggestions on ways to improve and enhance the teams performance.
  • Work effectively with individuals in other agencies to meet the business needs.
  • Effectively manage own time, workload and resources.

  Confidentiality:

  • While seeking treatment patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
  • In the performance of the duties outlined in this job description the post holder may have access to confidential information relating to patients and their carers, Norfolk Primary Care staff and other healthcare workers. They may also have access to information relating to the business. All information from any source is to be regarded as strictly confidential.
  • Information relating to patients, carers, colleagues, other workers or business mayonly be divulged to authorised persons in accordance with the organisations policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Other:

  • Ensure security of data and information in accordance with GDPR and the Data Protection Act, the practices policies and procedures and other legislation.
  • Promote and maintain own and others health, safety and security, in accordance withlegislation and the practices health and safety and security policies.
  • Support the equality, diversity and rights of patients, carers and colleagues to include:
  • Acting in a manner that recognises the importance of peoples rights, interpreting them in a way that is consistent with the practices procedures, policies and currentlegislation.
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • Behaving in a manner which is welcoming to and of the individual: is non- judgmentaland respects their circumstances, feelings, priorities and rights.
  • Undertake any other duties that are appropriate to the post.

  Note: The responsibilities of this role will normally include all duties described in this job description and any additional or different duties, which the employer may require from time to time.

  Job description

  Job responsibilities

  General

  • Actively seek to safeguard patients within the safeguarding adults guidelines andprocedures whilst promoting independence.
  • Ensure that risks are identified and managed with the appropriate referrals to risk enablement are made.
  • To implement and review support plans as directed by the service for patients andensuring person centered delivery of services.
  • To work in close partnership with colleagues in the health hub, other agencies, families/carers, to achieve a coordinated service based on the support plan, within eligibility criteria. For the Vulnerable Adult Service
  • Ensure that all records/reports, in whatever format, are completed thoroughly and accurately.
  • To ensure that own practice is of the required standard by knowing and implementingrelevant policies, procedures, and guidance.
  • Attend appropriate meetings and forums, relevant to the role, and actively promotethe service.
  • Attend regularly all staff meetings and other team meetings as directed by the management.

  Personal/Professional Development:

  The post holder will participate in any training program implemented by the practice aspart of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
  • Taking responsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similar work.

  Quality:

  The post holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk.
  • Assess own performance and take accountability for own actions, either directly orunder supervision.
  • Contribute to the effectiveness of the team by reflecting on own and team activitiesand making suggestions on ways to improve and enhance the teams performance.
  • Work effectively with individuals in other agencies to meet the business needs.
  • Effectively manage own time, workload and resources.

  Confidentiality:

  • While seeking treatment patients entrust us with or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
  • In the performance of the duties outlined in this job description the post holder may have access to confidential information relating to patients and their carers, Norfolk Primary Care staff and other healthcare workers. They may also have access to information relating to the business. All information from any source is to be regarded as strictly confidential.
  • Information relating to patients, carers, colleagues, other workers or business mayonly be divulged to authorised persons in accordance with the organisations policies and procedures relating to confidentiality and the protection of personal and sensitive data.

  Other:

  • Ensure security of data and information in accordance with GDPR and the Data Protection Act, the practices policies and procedures and other legislation.
  • Promote and maintain own and others health, safety and security, in accordance withlegislation and the practices health and safety and security policies.
  • Support the equality, diversity and rights of patients, carers and colleagues to include:
  • Acting in a manner that recognises the importance of peoples rights, interpreting them in a way that is consistent with the practices procedures, policies and currentlegislation.
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
  • Behaving in a manner which is welcoming to and of the individual: is non- judgmentaland respects their circumstances, feelings, priorities and rights.
  • Undertake any other duties that are appropriate to the post.

  Note: The responsibilities of this role will normally include all duties described in this job description and any additional or different duties, which the employer may require from time to time.

  Person Specification

  Knowledge

  Essential

  • A working knowledge of the Welfare Benefits systems.
  • An understanding of complex needs of service users.
  • Have an understanding of and the ability to implement anti-discriminatory practice.
  • Understanding of Safeguarding Vulnerable adults.
  • Awareness of good professional boundaries, particularly in relation to working with vulnerable adults.

  Skills & Abilities

  Essential

  • Ability to fully engage with patients in the management and monitoring of their personal budget, but where appropriate seek assistance, support and direction when confronted with high-risk and complex features of a case.
  • Good administrative skills, including basic computer/word processing skills.
  • Proven ability to communicate effectively, both verbally and in writing at all levels.
  • Good interpersonal skills.
  • Ability to work methodically with attention to detail and keep case notes and records.
  • Be able to practically demonstrate that you are: Caring, Kind, Empathic and Patient.
  • Demonstrate high emotional resilience to deal with verbal abuse and threatening behaviour.
  • Able to remain calm and deal with difficult/challenging behaviour, in accordance with agreed policy, and in a non-confrontational manner. Including death, fire, self-injurious behaviour, suicide attempts.
  • Be innovative and practical in approaching patient's needs, particularly those who perceive that they have failed in the past.
  • Be assertive and a good communicator, both verbally and in writing, at all levels.
  • Have the ability to manage time effectively and possess good organisational skills.
  • Ability and willingness to be flexible and work some unsociable hours, including evenings, weekends and Bank Holidays if requested.
  • Ability to work in close conjunction with Health, voluntary organisations, and other providers partners.
  • Willing to undertake any appropriate training as required (core and specialist training.
  • Be honest and trustworthy.
  • Have a cheerful and outgoing personality and an ability to motivate others.
  • Ability to drive with full driving license and access to a suitable vehicle.

  Desirable

  • Experience of attending regular statutory multi agency meetings.

  Experience

  Essential

  • A minimum of 3 years direct experience of working (paid or voluntary) with service users with at least one of the following support needs: substance misuse, offending history, mental health, learning disabilities, single homeless, and a clear understanding of at least two other related groups.
  • Experience of lone working with minimal supervision, ability to manage time effectively and possess good organisational skills.

  Desirable

  • Experience with self-injurious, and aggressive behaviours.

  Qualifications

  Essential

  • Relevant qualification in housing, social work, or similar profession. Or relevant experience.

  Desirable

  • NVQ Level 2 in Health and Social Care.

  Person Specification

  Knowledge

  Essential

  • A working knowledge of the Welfare Benefits systems.
  • An understanding of complex needs of service users.
  • Have an understanding of and the ability to implement anti-discriminatory practice.
  • Understanding of Safeguarding Vulnerable adults.
  • Awareness of good professional boundaries, particularly in relation to working with vulnerable adults.

  Skills & Abilities

  Essential

  • Ability to fully engage with patients in the management and monitoring of their personal budget, but where appropriate seek assistance, support and direction when confronted with high-risk and complex features of a case.
  • Good administrative skills, including basic computer/word processing skills.
  • Proven ability to communicate effectively, both verbally and in writing at all levels.
  • Good interpersonal skills.
  • Ability to work methodically with attention to detail and keep case notes and records.
  • Be able to practically demonstrate that you are: Caring, Kind, Empathic and Patient.
  • Demonstrate high emotional resilience to deal with verbal abuse and threatening behaviour.
  • Able to remain calm and deal with difficult/challenging behaviour, in accordance with agreed policy, and in a non-confrontational manner. Including death, fire, self-injurious behaviour, suicide attempts.
  • Be innovative and practical in approaching patient's needs, particularly those who perceive that they have failed in the past.
  • Be assertive and a good communicator, both verbally and in writing, at all levels.
  • Have the ability to manage time effectively and possess good organisational skills.
  • Ability and willingness to be flexible and work some unsociable hours, including evenings, weekends and Bank Holidays if requested.
  • Ability to work in close conjunction with Health, voluntary organisations, and other providers partners.
  • Willing to undertake any appropriate training as required (core and specialist training.
  • Be honest and trustworthy.
  • Have a cheerful and outgoing personality and an ability to motivate others.
  • Ability to drive with full driving license and access to a suitable vehicle.

  Desirable

  • Experience of attending regular statutory multi agency meetings.

  Experience

  Essential

  • A minimum of 3 years direct experience of working (paid or voluntary) with service users with at least one of the following support needs: substance misuse, offending history, mental health, learning disabilities, single homeless, and a clear understanding of at least two other related groups.
  • Experience of lone working with minimal supervision, ability to manage time effectively and possess good organisational skills.

  Desirable

  • Experience with self-injurious, and aggressive behaviours.

  Qualifications

  Essential

  • Relevant qualification in housing, social work, or similar profession. Or relevant experience.

  Desirable

  • NVQ Level 2 in Health and Social Care.

  Disclosure and Barring Service Check

  This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

  Employer details

  Employer name

  Norfolk Primary Care C.I.C.

  Address

  3rd Floor, Reed House

  Peachman Way

  Broadland Business Park

  Norwich

  NR7 0WF

  
  

  Employer's website

  https://norfolkprimarycare.com/ (Opens in a new tab)

  Employer details

  Employer name

  Norfolk Primary Care C.I.C.

  Address

  3rd Floor, Reed House

  Peachman Way

  Broadland Business Park

  Norwich

  NR7 0WF

  
  

  Employer's website

  https://norfolkprimarycare.com/ (Opens in a new tab)

• About the company

  National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.

Notice