Accenture
SW/App/Cloud Tech Support Associate
This job is now closed
Job Description
- Req#: 11725070
Provide customized information, reports, or other forms of support.
Leverage product experience and knowledge to build deep relationships.
Develop deep understanding of the software applications and be able to elaborate alternatives to clients.
Provide clients with factual information and analysis on systems and application status.
Act as a liaison between the client and the Accenture teams in order to support our client needs providing the best technology solution.
Non business hours and on call support when needed.
IT customer service experience or technical support experience required
Incident management experience desirable
IT ticketing systems knowledge or experience like Service Now is a plus
Windows 11
Customer Service
Asset Management
Imaging Management
Problem Solving
People Focus
100% on site
Fixed-term position for 1 year
Health and Life Insurance
Accenture days, 3 additional vacation days
On site doctor
Birthday leave
Internet reimbursement
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com .
Brief Description of the Role
Problem solvers with a people focus, Software Application Cloud Technical Support professionals act as the ongoing interface between the client and the system or application. Dedicated to quality, they use their exceptional communication skills to keep our world class systems running and our clients happy. Fine tuned interpersonal skills mean they can accurately define a client issue and deep product knowledge means they can interpret and design a resolution
Key Responsibilities
Required Skills
Preferred Skills
Working Conditions
What we Offer
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
About the company
Accenture plc is an Irish-domiciled multinational company that provides consulting and processing services.