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Systems Analyst, CS Workforce Management
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Job Description
- Req#: JR36327
Employer Industry: Entertainment Services
Why consider this job opportunity:
- Salary range from $50,000 to $190,000, with flexibility in compensation choices between salary and stock options
- Comprehensive benefits including Health Plans, Mental Health support, 401(k) Retirement Plan with employer match, and Stock Option Program
- Generous paid time off policy: 35 days annually for full-time hourly employees and immediate flexible time off for salaried employees
- Opportunity to work in a unique and inclusive culture that values diversity and innovation
- Commitment to continuous improvement and collaboration within a fast-paced environment
What to Expect (Job Responsibilities):
- Administer, maintain, and optimize the global Workforce Management (WFM) platform for accuracy and reliability
- Collaborate with cross-functional teams to implement strategic initiatives and system enhancements
- Support the integration of third-party adjuncts and internal tools into the WFM platform
- Validate and reconcile data from various sources to ensure accuracy within the WFM system
- Provide Tier 1 technical support and troubleshooting for internal and external users
What is Required (Qualifications):
- BA/BS degree or equivalent work experience in a systems/application support or analysis role
- 3+ years' experience working with large call centers and third-party WFM applications
- Strong understanding of WFM platform data structures, integrations, and reporting
- Expert-level Excel skills, including complex calculations and pivot tables
- Proven troubleshooting and problem-solving skills in a fast-paced environment
How to Stand Out (Preferred Qualifications):
- Experience with statistical methods and call center planning methodologies (Erlang-C & Erlang-A)
- Excellent communication and relationship-building skills with cross-functional teams
- Commitment to innovation and a culture of accountability and inclusion
#Entertainment #WorkforceManagement #CareerOpportunity #DiversityAndInclusion #CompetitiveBenefits
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