• Job Description

  Req#: REF5728S

  Company Description

  About Shopify

  Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

  This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

  About you
  
  Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

  Before you apply, consider if you can:

  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

  Job Description

  Role Overview:

  Talent Coordinators are the front-line of Talent for all Shopifolk. Talent Coordinators oversee an ever-expanding portfolio of Talent Products, Services, and Infrastructure aimed at a singular purpose - creating an effortless Talent support experience. Between maintaining data integrity in our HRIS (Workday), solving sticky operational problems, or responding to incoming communications - Talent Coordinators are there to help.

  The Talent Coordinator isn’t afraid of change; rather, you embrace it! You take pride in crafting an exceptional and effortless experience for our Shopifolk. We are building a world-class Talent service. This is Talent Support Operations.

  Responsibilities and Duties:

  • Performing a high volume and increasing variety of administrative tasks within our HR system (Workday) within a “shared services” model.
  • Partnering with our internal Talent stakeholders (including Product, Service, and Infrastructure teams) to find shared solutions for Shopifolk problems.
  • Responding to, actioning, triaging, and escalating requests through our internal support channels (such as email, Slack, or our ticketing system) and connecting with Shopifolk both live and asynchronously as needed.
  • Providing escalated support for the APAC region; a key connector between Talent Products and Talent Services.
  • Supporting our Talent partners and leadership team from a back office perspective, ensuring all employees and groups are reflective of reality and data accurate in our systems (such as Workday)
  • Supporting our Talent Business Partners and Recruiters in their day-to-day tasks, supporting system changes, and other administrative work within our HR & Recruitment systems (Workday, SmartRecruiters, etc)
  • Creating and maintaining the quality and accessibility of our internal Talent-facing knowledge base (Guru, Google Productivity Suite, and other tooling)
  • Focusing on efficiency of process execution and continually asking and answering the question, “How can we make this process better?”
  • Responding to, actioning, triaging, and escalating requests through our internal support channels (such as email, Slack, or our ticketing system) and connecting with Shopifolk both live and asynchronously as needed.
  • Flexing to support high-priority business initiatives across the Talent organization as needed.
  • Actively contribute to regional projects and initiatives that will improve the operational excellence of Talent Support Operations in APAC.

  Qualifications

  • Previous exposure to a Talent/HR environment, either through academic or professional experience
  • Proficiency using and adapting to new technology tools - you’re very tech savvy.
  • Formidable attention to detail, and a passion for ensuring accuracy of data.
  • Ability to operate at a high level of self-direction and independence; we work in a high-trust environment at Shopify.
  • Resolute problem solver, with the desire and ability to take initiative to find solutions.
  • Excellent multi-tasking ability - you will be pulled in many different directions at once.
  • Proven resourcefulness and comfort working within ambiguity.
  • Deep “T-shaped” expertise in the region across the full employee lifecycle.
  • Demonstrated ability to build trust and strong relationships with the team you work with
  • People tell you that you’re the “best of the best” when it comes to data integrity, productivity, or any of the qualifications on this list
  • Deep care for your work and high level of empathy for stakeholders and employees

  
  Bonus Experience:

  • Prior professional experience within the coordination craft; working towards HR related qualifications considered an asset;
  • Proficiency with our HRIS (Workday) or our technology stack (Google Productivity Suite; SmartRecruiters; Degreed, Fellow).
  • Prior experience working in an international organisation supporting employees and other stakeholders across different cultures and timezones
  • Proficiency in additional languages that represent a core Shopify entity - particularly Japanese

• About the company

  Shopify Inc. is a Canadian multinational e-commerce company headquartered in Ottawa, Ontario.

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