• Job Description

  Req#: 4985197
  Salary: $23.28 - $36.94 Hourly
  Location : Salt Lake County, UT
  Job Type: Full Time
  Remote Employment: Flexible/Hybrid
  Job Number: 45437
  Agency: 120 Tax Commission
  Unit: 0956 Sales Tax Team #6
  Opening Date: 06/25/2025
  Closing Date: 7/6/2025 11:59 PM Mountain
  FLSA: Non-Exempt
  Recruiter: Shannon Hughes; 801-297-3853; shughes@utah.gov
  # of Openings: 3
  Location: 210 N 1950 W Salt Lake City, Utah 84134
  Background Check: You must successfully pass a criminal history check.
  Schedule Code: B - Competitive Career Service - Employment in this position requires a probationary period.
  Benefits: This position is eligible for a full benefits package. See benefits tab below for details.
  Driver License Requirements: Employees hired for this recruitment will be subject to the Driver Eligibility standards found at the following link: https://adminrules.utah.gov/public/search/driver eligibility/Current Rules
  EEO Statement: The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, dial 711 or TTY: 800-346-4128.
  
  Job Description
  Title: Tax Specialist I
  
  Location: 210 North 1950 West Salt Lake City, Utah 84134
  Work Schedule: These positions may be filled as a flex schedule, which could be in-office work as well as some remote work. Please note a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason. Effective July 1, 2021, in-state work rules require all work to be performed while physically within the state's borders.
  
  If you would like an opportunity to increase your knowledge of Utah tax law, serve the public and work in a fast paced setting with a team of talented and dedicated individuals, this job is for you.
  
  The Utah State Tax Commission's Tax and Revenue Division is looking for a skilled and motivated individual to fill its Tax Specialist I position. This person will play an integral role in our mission to answer taxpayer inquires. You must be current on your state and federal tax filings and pass a criminal background check.
  Roles and Responsibilities
  
  • Conduct exams and/or research assignments
  • Answer phone calls and provide information to customers
  • Research and respond to taxpayer inquiries, problems and concerns both verbally and in writing
  • Research Utah State Tax law and regulations
  • Provide general and complex information needed to resolve tax issues
  • Enter and retrieve information from different systems
  • Make and complete adjustments to individual or business accounts
  • Explain and apply policies and procedures to taxpayers
  • May require working in a contact center (call center)
  • Process audits in an agency specific program
  • Assist managers and division directors with their work needs
  • Process audit payments
  Best Qualified Candidate
  The best qualified candidate will have the following:
  
  • has accounting, finance or business experience
  • has exceptional customer service skills
  • is very detail oriented
  Preference
  Preference may be given to those candidates that have:
  • Two years of experience in tax, accounting, banking, law or investigative work.
  • You may substitute one year of education in a related field for each year of required experience.
  Salary
  Starting salary will be $23.78 hourly, or per DHRM rules on transfer/promotion.
  
  Why You Should Join Our TeamTax Specialists with the Tax Commission work in a professional environment and have opportunities for learning and growth within the agency.In this position, you would enjoy the generous benefits package offered by the State of Utah. We have an extremely competitive total compensation package that you can learn about HERE!
  
  
  • Health Insurance - Public Employee Health Program (PEHP):
    • 3 medical plan options. Choose a Traditional or High Deductible Health Plan. (There is an Opt-Out Cash Benefit option for those that have other medial insurance coverage)
    • 5 dental plan options (There is an Opt-Out Cash Benefit option for those that have other dental insurance coverage)
    • 2 vision plan options under EyeMed
  
  
  • Retirement - Utah Retirement Systems (URS):
    • Employees hired on or after than 7/1/2011 and have never been in the URS retirement system have two options for retirement in the Tier II System. Employer contributions to your 401(k) are vested after four years.
    • Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in Tier I Public Employees System.
    • Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))
    • Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.
    • Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in Tier I Public Employees System.
  
  
  • Paid Time Off:
    • Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).
    • Annual leave increases with years of service.
    • There are 12 paid holidays.
  The AgencyFor more information on the Utah State Tax Commission please click .
  Supplemental Information
  
  
  • Working Conditions
    • Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
  • Physical Requirements
    • Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
  • Other Requirements
    • Personal tax filings and vehicle registrations must be current and complete.
    • A conditional offer of employment will be made pending a satisfactory completion of a background investigation.
    • Effective July 1, 2021, in-state work rules require all work to be performed while physically within the state's borders.
  
  Benefits:
  The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for a detailed information page: To access a Total Compensation Calculator in Excel format click
  
  FMLA General Notice:
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  01
  
  All your responses to this application must be supported by your work history. "See Resume or Work History" is not an acceptable answer for any question. Failure to include your complete work history in your profile will result in disqualification from further consideration. Do you understand these terms?
  • Yes
  • No
  
  02
  
  The Tax Commission requires that you are in compliance with tax filings and vehicle registration. Are you in compliance?
  • Yes
  • No
  
  03
  
  The Tax Commission requires a FBI level background investigation on all employees. Have you ever been convicted of a crime, excluding minor traffic offenses? (Answering yes to this question will not necessarily disqualify you from employment) Utah code 34-52-201 allows the Utah State Tax Commission to request this information.
  • Yes
  • No
  
  04
  
  If you answered yes to the above question please give dates, details, and penalties, including dates of any probationary periods.
  05
  
  The starting salary for this position is $23.78 per hour. Do you accept this starting salary?
  • Yes
  • No
  
  06
  
  How many years of experience do you have in tax, accounting, banking, law or investigative work? You may substitute one year of education in a related field for each year of required experience.
  • No experience
  • Less than one year of experience or education in a related field
  • One year of experience or education in a related field
  • Two years of experience or education in a related field
  • Three years of experience or education in a related field
  • Four years of experience or education in a related field
  • Five or more years of experience or education in a related field
  
  07
  
  Indicate the number of years that you have experience in the application of tax laws, rules, regulations, policies and procedures.
  • No experience
  • Less than one year of experience or education in a related field
  • One year of experience or education in a related field
  • Two years of experience or education in a related field
  • Three years of experience or education in a related field
  • Four years of experience or education in a related field
  • Five or more years of experience or education in a related field
  
  08
  
  How many years of experience do you have providing telephone or in-person customer service in adverse situations?
  • No experience
  • Less than one year of experience or education in a related field
  • Tw years of experience or education in a related field
  • Three years of experience or education in a related field
  • Four years of experience or education in a related field
  • Five or more years of experience or education in a related field
  
  09
  
  Please select all computer programs that you are familiar with and have used regularly for at least one year.
  • Word
  • Excel
  • PowerPoint
  • Access
  • None of the above
  
  10
  
  How many years of experience do you have with accounting and financial statement reconciliation?
  • No experience
  • Less than one year of experience or education in a related field
  • One year of experience or education in a related field
  • Two years of experience or education in a related field
  • Three years of experience or education in a related field
  • Four years of experience or education in a related field
  • Five or more years of experience or education in a related field
  
  11
  
  How many years of experience do you have training others?
  • No experience
  • Less than one year of experience or education in a related field
  • One year of experience or education in a related field
  • Two years of experience or education in a related field
  • Three years of experience or education in a related field
  • Four years of experience or education in a related field
  • Five years or more of experience or education in a related field
  
  12
  
  Please indicate how you heard about this specific job posting.
  • State of Utah job site (www.governmentjobs.com/careers/utah)
  • Referred by a Friend or Family
  • Indeed
  • Other External Job Board or Site
  • LinkedIn
  • Social Media (Facebook, Twitter, etc.)
  • DWS job website (www.jobs.utah.gov)
  • Advertisement (Digital Ad, Billboard, Print, etc)
  • Professional Network (Association, Membership, Work Colleague)
  • University Network (Handshake, School Job Board, Career Center, etc)
  • Contacted by a Recruiter
  • Career or Job Fair
  • Internship
  • Interviewed for different position
  • Internal communications (Agency/Division, etc)
  • Other (not listed above)
  
  Required Question

• About the company

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