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Job Description
- Req#: JR9792
Conduct imperative risk reviews of multiple high risk factors the company faces which include, but are not limited to:
- Transactional activity, customer behaviour, possible or forecasted financial impact, possible trends, historic data and metrics
Liaise with external financial institutes and provide services to both internal and external parties of the company.
Oversee reviews deemed high risk.
Provide guidance and support to the team to improve service delivery with monthly analysis of KPIs
Motivating and driving company policy and culture to perform
Promote and Practice of Transformational Leadership
Contributing to the live environment of mitigating potential financial risk to the company
Talent Management / People Management
Performance Management
Leading and Delegation
Overseeing the daily operations of the Fraud Prevention team by performing trend analysis of shifts and handovers
Build good working relationships and maintain high levels of communication with internal and external stakeholders
Be the first point of contact for the team and other departments for any operational queries and issues
Monitor the activity of incoming and outgoing payments, fraud trends and action according to standard operating procedures
Be active in ensuring that all processes are reviewed and up-to-date and in accordance with compliance requirements
Conduct quality reviews, track the performance of analysts and identify areas for training to ensure the continuous growth of the team
Carry out monthly 1-to-1 meetings with team members to provide feedback on their performance
Hold regular team meetings to share updates with the team, gather feedback, discuss improvements to processes and compile monthly team reports
Assist Fraud Prevention Manager in the recruitment and onboarding of Fraud Prevention SMEs
Assist Fraud Prevention Manager with scheduling, leave requests, sickness reporting and other operational duties
Taking ownership of any issues occurring during shifts, effectively managing the issue and take the most efficient course of action to minimize customer impact as well as workload
Escalate any suspicious cases of Money Laundering to the MLRO and any customer game play deviations to the Responsible Gambling Team
Adhere to corporate-wide and team specific policies, procedures and guidelines
Research and promote fraud prevention, risk and compliance best practices
Schedule, participate, present and record keep in Fraud Prevention committee Meetings
Monitor and ensure system operational efficiency, by creating workflows which removes administration duplication
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Duties include, but are not limited to:
*This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.*Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.The perfect place to work, play and grow!
About the company
The Betway Group is a global online gambling company with a number of brands including Betway Sportsbook, Betway Casino, Betway Vegas, Betway Bingo and Betway Poker.