• Job Description

  Req#: 2534414
  Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team
  
  
  Purview of a Team Lead
  Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.
  
  The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.
  
  Responsibilities include, but are not limited to
  
  - Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
  · Developing and/or referring to performance metrics to drive team performance and business results.
  · Identifying the business impact of trends and making data backed decisions.
  · Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
  · Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
  · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.
  
  A day in the life
  Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team.
  
  Team Lead
  Team Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.
  
  The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.
  
  Responsibilities include, but are not limited to
  
  - Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
  · Developing and/or referring to performance metrics to drive team performance and business results.
  · Identifying the business impact of trends and making data backed decisions.
  · Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
  · Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
  · Ability to perform ad hoc reporting and analysis.
  
  We are open to hiring candidates to work out of one of the following locations:
  
  Indore, MP, IND- Bachelor's degree
  - Speak, write, and read fluently in English
  - Experience with Microsoft Office products and applications- Experience in an operational role

• About the company

  Amazon.com, Inc. is an American multinational technology company based in Seattle, Washington, which focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence. It is one of the Big Five companies in the U.S. information technology industry, along with Google, Apple, Microsoft, and Facebook. The company has been referred to as "one of the most influential economic and cultural forces in the world", as well as the world's most valuable brand.

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