• Job Description

  Req#: 424089

  Team Lead I- Lake Zurich, IL, US

  The Bankruptcy Team Lead provides support to Phones/Set up/Invoicing teams representatives by monitoring and prioritizing workflow, handling escalated or complex issues, and serving as an expert on the services and procedures of the department. Requires coming in office 1 day per week.

  Responsibilities:

  • Drive and direct the performance of the Bankruptcy Phones/Set up/Invoicing teams
  • Provide individual coaching and training as needed, leading the Team by example
  • Ensure Team completion of work according to compliance guidelines
  • Provide input to Management regarding Team activities, issues and productivity
  • Resolve day-to-day employee and client issues
  • Communicate changes and or updates of company and department policies and procedures to the Team
  • Other duties and projects as assigned, aiding in other areas of the Mortgage Dispo department when needed

  This is a summary of the typical functions and responsibilities. Specific tasks and duties may change as our business needs change. Other duties may be part of this job.

  Minimum Requirements:

  • High School diploma or equivalent, required, College degree preferred
  • 3+ years Mortgage, Foreclosure or Loan experience, Paralegal certificate/experience a plus
  • Solid PC skills: Proficient with MS Word and Excel, experience using Loan Servicing Systems
  • Leadership ability; able to delegate, motivate and direct a team
  • Proven effective time management skills; shown initiative to improve processes
  • Effective oral and written communication skills, able to interact in a positive and professional manner at all times with all levels

• About the company

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