• Job Description

  Req#: 1017610

  SHIFT:

  Day (United States of America)

  Seeking Breakthrough Makers
  
  Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.
  
  At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.
  
  CHOP’s Commitment to Diversity, Equity, and Inclusion

  CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage candidates of all races, colors, ethnicities, religions, perspectives, sexes, backgrounds, and lived experiences to apply.

  
  A Brief Overview
  The Team Lead will assist staff with technical questions. The Team Lead will be the department's trainer and the subject matter expert on workflows. The Team Lead will recommend training and or policy documentation to help ensure consistent procedures are being followed. They will also act as a supervisory back up in the absence of the Supervisor. The position will have daily tasks assigned to them, dependent on team/department need.
  
  The Team Lead must maintain the ability to handle requests from multiple sources and manage multiple deadlines. The position requires a person to act as a troubleshooter and resolve issues as they arise, and/or involve appropriate management personnel as needed. Must be committed to providing and showing staff how to provide productive touches on accounts to bring them to resolution.
  
  
  What you will do

  • Provides departmental training to new employees on the team, modeling current workflows. Provides ongoing training as needed based on Quality Audits or feedback from the leadership team. Collaborates with the leadership team to identify, create and provide training on new workflows as identified.
  • Provides support to the staff, answering questions throughout out the day. Assist with equipment maintenance, provide coverage in staff/supervisor absence, track and validate trends identified by staff. Answers questions regarding payer reimbursement information and escalates discrepancies to leadership. Support supervisor in establishment of new or revised procedures to enhance production and accurate reporting.
  • Monitors work queues assigned as their responsibility, meeting established production and quality standards for the assigned tasks.
  • Provides back-up to the supervisor in their absence. Assists with both administrative and technical issues based on the business need.
  • Other duties as assigned.

  Education Qualifications

  • High School Diploma / GED - Required
  • Associate's Degree - Preferred

  Experience Qualifications

  • At least three (3) years of work experience in a healthcare billing or collections environment - Required
  • Demonstrated success in resolution of patient accounts; demonstrated ability to provide training and support - Required

  Skills and Abilities

  • Strong math aptitude
  • Excellent organizational skills.
  • Clear and concise decision making skills
  • Leadership skills
  • Detail oriented
  • String interpersonal skills
  • Excellent writing and oral communication skills
  • Ability to work independently; results oriented
  • Ability to handle confidential matters.
  • Flexibility to work overtime as needed/required
  • Experience with Epic system (Preferred proficiency)
  • Experience with personal computers including Excel

  
  To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, professionals working onsite - at any CHOP location, for any portion of time - must be vaccinated for COVID-19. Learn more.
  
  EEO / VEVRAA Federal Contractor | Tobacco Statement

  SALARY RANGE:

  $29.50 - $37.61 Hourly

  Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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  At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.

• About the company

  The Children's Hospital of Philadelphia is a children's hospital in Philadelphia, Pennsylvania, with its primary campus located in the University City neighborhood of West Philadelphia in the campus of the University of Pennsylvania.

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