• Job Description

  Req#: 5524

  NIBCO is a recognized leader in the flow control industry. Headquartered in Northern Indiana, with a manufacturing history that spans over a century, NIBCO operates manufacturing facilities across the United States, as well as Mexico and Poland. NIBCO is known by our customers for exceptional quality, commitment to on-time delivery, and outstanding product innovation. Setting us apart from our competitors is our people.

  If you're looking for a place where your hard work and great ideas make a difference--NIBCO is the place for you.

  POSITION INFO:

  The position is responsible for providing support to the VMI and Customer Resolution Team. You would be directly responsible for providing exceptional customer service to NIBCO’s VMI customer. This position is also responsible for assisting in investigations, evaluations and resolutions regarding order discrepancies and concerns raised by customers.

  RESPONSIBILITIES:

  • Respond to customer inquiries relating to all VMI managed material, as well as product outside of program in a timely and concise manner.
  • Gather, assess, and distribute pertinent information to bring about problem resolution.
  • Work closely with the Demand Planning team, Sales, and VMI partners to ensure service levels are maintained.
  • Analyze various correspondence including orders, discrepancy reports, claims and sales information.
  • Exercise the highest level of professionalism and customer service.
  • Establish and maintain a high level of product knowledge to effectively meet customer service expectations and appropriately evaluate claim resolutions.
  • Identify system/process improvements to reduce disputes, improve efficiencies, and decrease risk to the organization.
  • Collaborate with team members to ensure full customer coverage and excellent customer service.

  EXPERIENCE:

  NIBCO Customer Service Representative experience preferred. Familiarity with inventory management is desired.

  EDUCATION:

  High school diploma required. Bachelor’s degree preferred.

  TRAINING AND SKILLS:

  Excellent communication and phone etiquette skills are required. Candidates must possess the ability to compose business correspondence and have strong grammar skills. Candidates must be able to organize and set priorities. Must be able to adapt to constant changes and updates involving Customer Service/VMI practices and procedures. Evaluate customers’ concerns and determine appropriate steps to address concerns in light of the nature and cause of the issue, the customer’s purchasing history, carrier considerations, evaluation of the relevant plant, product or shipping charges that could affect the overcome of the claim. SAP and Microsoft Office experience required.

  PHYSICAL DEMANDS / ENVIRONMENTAL FACTORS:

  Prolonged periods of sitting at a desk and working on a computer.
  Must be able to lift 15 pounds at times.

  NIBCO is committed to equal opportunity employment. It is the policy of NIBCO to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

• About the company

  An industry leader of flow control solutions to the residential and commercial construction, institutional, industrial, fire protection and irrigation markets.

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